Due to the shift from traditional face‐to‐face to online learning, challenges in learning environments are on the rise. The aim of this study was to assess students’ satisfaction with a service course conducted online at a funded university in Europe using a structural equation model. The construction and validation of five scales for measuring students’ learning and satisfaction is also presented. One thousand one hundred and sixteen students were given an online questionnaire in January, 2019. The scales were found to be sufficiently valid and reliable. The interaction, instructor behaviors, advantages/flexibility, and perceived learning/course quality were influential in students’ satisfaction. Success in e‐learning can be achieved with the help of these findings via improving e‐learning strategies. Further studies can be conducted on students’ learning and satisfaction while participating in other online courses using the same scales.

中文翻译：

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评估学生学习和满意度的结构方程模型

由于从传统的面对面学习转向在线学习，学习环境中的挑战正在增加。这项研究的目的是使用结构方程模型评估学生对欧洲某所资助大学在线进行的服务课程的满意度。还介绍了用于衡量学生学习和满意度的五个量表的构建和验证。2019年1月，对116名学生进行了在线问卷调查。该量表被认为是足够有效和可靠的。互动，指导教师的行为，优势/灵活性以及所感知的学习/课程质量对学生的满意度有影响。这些发现可以通过改进电子学习策略来实现电子学习的成功。