In recent years, the adoption of enterprise resource planning (ERP) is becoming essential for achieving fast and transparent information exchange, avoiding unnecessary waste and maintaining coordination within a firm and among partners in a supply chain. However, the implementation of an ERP system often fails, and one major reason is that the selected ERP system is not suitable for the firm. Therefore, a good evaluation framework for selecting the most appropriate ERP system is necessary. This study proposes a framework, which integrates decision-making trial and evaluation laboratory (DEMATEL), analytic network process (ANP), VlseKriterijumska Optimizacija I Kompromisno Resenje in Serbian (VIKOR) and fuzzy set theory, for the evaluation of ERP systems. First, the fuzzy DEMATEL is used to understand the direct and indirect relationships among the criteria. Second, the fuzzy ANP is adopted to calculate the importance weights of the sub-criteria. Finally, the most appropriate ERP system is obtained by the fuzzy VIKOR. The proposed decision-making framework is applied to a firm in the high-tech industry in selecting the most appropriate ERP system. The results show that the proposed framework can help firms evaluate ERP systems effectively by collecting experts’ opinions in an uncertain environment.

近年来，采用企业资源计划（ERP）对于实现快速透明的信息交换，避免不必要的浪费以及维持公司内部和供应链中的合作伙伴之间的协调变得至关重要。但是，ERP系统的实施通常会失败，并且主要原因之一是所选的ERP系统不适合公司。因此，需要一个良好的评估框架来选择最合适的ERP系统。这项研究提出了一个框架，该框架整合了决策试验和评估实验室（DEMATEL），分析网络过程（ANP），塞尔维亚语（VIKOR）和模糊集理论，用于评估ERP系统。第一，模糊DEMATEL用于理解标准之间的直接和间接关系。其次，采用模糊ANP来计算子标准的重要性权重。最后，通过模糊VIKOR获得最合适的ERP系统。拟议的决策框架适用于高科技行业的公司，以选择最合适的ERP系统。结果表明，该框架可以在不确定的环境中，通过收集专家的意见，帮助企业有效地评估ERP系统。