How does uncertainty and anticipatory anxiety impact technology use? Earlier research has consistently suggested that uncertainty and anticipatory anxiety adversely impels one’s logical judgments, decisions, and behaviors. In this paper, we examine the under-examined combined influence of uncertainty and anticipatory anxiety on technology use. This paper aims to provide a more comprehensive understanding of the role uncertainty and anticipatory anxiety play in explaining technology use. Analyses of data from 449 technology users revealed that a person’s uncertainty and anticipatory anxiety due to unforeseen/unpredicted circumstances and outcomes could lend to a better understanding of a user’s behavioral intention and use. We discuss the implications of our research and also point to future research directions.

不确定性和预期性焦虑如何影响技术使用？早期的研究一致地表明，不确定性和预期性焦虑不利地推动一个人的逻辑判断，决定和行为。在本文中，我们研究了不确定性和预期性焦虑对技术使用的综合影响。本文旨在更全面地理解不确定性和预期焦虑在解释技术使用中的作用。对来自449位技术用户的数据进行的分析显示，由于无法预料/无法预料的情况和结果而导致的不确定性和预期焦虑，可能有助于人们更好地理解其行为意图和使用方式。我们讨论了研究的意义，并指出了未来的研究方向。