In recent years, there has been a surge of information and communication technologies (ICTs) in the conduct of business. Public sector institutions in Zimbabwe have also embraced ICTs with an objective of promoting accountability, transparency and service delivery. This has increased the generation of digital records which are key in day-to-day business activities. However, the management of such records has been a challenge for most public sector institutions in most countries including Zimbabwe. Despite embracing ICTs, there have not been many changes to create a favourable environment for managing the resultant digital records. The findings reported in this research article were part of a broader study on the management of digital records in selected financial services parastatals in Zimbabwe. The study utilised the digital curation centre (DCC) curation lifecycle model as the theoretical framework of the study. This multiple case study research adopted a qualitative research approach to collect data from four purposively selected financial services parastatals in Zimbabwe using interviews, document analysis and observation as data collection tools. The study established that the financial services parastatals under investigation still lack requisite tools such as policies, guidelines and standards, adequate infrastructure and skilled manpower for effective and efficient management of digital records. In addition, the National Archives of Zimbabwe (NAZ), which has the legal mandate of regulating records management, has not been sufficiently involved in the management of digital records due to the lack of a legal and professional framework. Therefore, the study recommends the crafting of in-house policies and guidelines for managing digital records, procurement of adequate infrastructure and the recruitment of skilled and experienced manpower, if an enabling environment for the effective and efficient management of digital records is to be created.

近年来，商业活动中信息和通信技术（ICT）激增。津巴布韦的公共部门机构也采用了信息通信技术，以促进问责制，透明度和服务提供。这增加了数字记录的生成，这些数字记录是日常业务活动中的关键。但是，这种记录的管理对于包括津巴布韦在内的大多数国家的大多数公共部门机构都是一个挑战。尽管采用了ICT，但仍没有进行很多更改来创建一个有利的环境来管理所得的数字记录。这篇研究文章所报告的发现是对津巴布韦某些金融服务半国营公司中数字记录管理的更广泛研究的一部分。该研究利用数字策展中心（DCC）策展生命周期模型作为研究的理论框架。这项多案例研究采用定性研究方法，以访谈，文件分析和观察为数据收集工具，从津巴布韦四个有目的的金融半官方机构收集数据。该研究确定，所调查的金融服务半国营机构仍然缺乏必要的工具，例如政策，指南和标准，适当的基础设施以及熟练有效的数字记录管理人员。此外，津巴布韦国家档案馆（NAZ）的法定职责是规范记录管理，由于缺乏法律和专业框架，因此尚未充分参与数字记录的管理。因此，该研究建议制定内部政策和准则，以管理数字记录，购买适当的基础设施以及招募熟练和有经验的人力，如果要为有效和高效地管理数字记录创造有利的环境。