Identify factors that influence the return of donors to increase their loyalty while improving blood safety is crucial in our context. Between October 2017 and April 2018, we conducted a descriptive cross-sectional study at the Blood Bank of the Yaoundé University Teaching Hospital. The study included all former donors who had not donated blood voluntarily for over a year. Quantitative variables were described using means and standard deviations. Fisher's exact test and Chi² test were used for association measures between qualitative variables. Statistical test results were considered significant for a P < 0.05 value. We interviewed a total of 101 inactive donors. The study population was 74.3% male, donors average 30 ± 7 years. Female gender and good staff hospitality were the factors most associated with the intention to return. The barriers to donor return were mainly lack of information on blood needs (35.60%) and time constraint for blood donation (26.73%). Pro-social motivations such as altruism (30.70%) were the main possible sources of motivation cited. To reduce blood deficiency and mortality due to lack of blood products, non-financial material compensation, good outreach and communication strategy can increase inactive donors’ loyalty and consequently in improving blood safety in our context.

在我们的背景下，确定影响捐赠者回归以提高他们的忠诚度同时提高血液安全性的因素至关重要。2017 年 10 月至 2018 年 4 月期间，我们在雅温得大学教学医院血库进行了描述性横断面研究。该研究包括所有一年多没有自愿献血的前献血者。使用平均值和标准偏差来描述定量变量。Fisher精确检验和Chi ²检验用于定性变量之间的关联度量。统计检验结果被认为是显着的P < 0.05 值。我们共采访了 101 位不活跃的捐赠者。研究人群为 74.3% 男性，捐献者平均年龄为 30 ± 7 岁。女性性别和员工热情好客是与返回意向最相关的因素。献血者返回的障碍主要是缺乏血液需求信息（35.60%）和献血时间限制（26.73%）。利他主义 (30.70%) 等亲社会动机是主要可能的动机来源。为了减少因缺乏血液制品而导致的血液不足和死亡率，非经济物质补偿、良好的外展和沟通策略可以提高不活跃献血者的忠诚度，从而改善我们背景下的血液安全。