The complex, uncertain, and dynamic nature of the maintenance management environment is a source of concern to facility managers in hospitals due to the unexpected failure of building components, daily arrival of maintenance orders, and changes in schedule. In such circumstances, centralized systems become far-fetched because of their top-down approach which lacks a feedback mechanism and ignores new information. Therefore, to address any change, centralized systems have to be reformulated making it impractical, short-sighted, and problematic to adopt them in hospitals. As such, the use of centralized systems can lead to financial loss and dissatisfaction of patients. It, therefore, becomes necessary to establish a distributed maintenance management system to support the facility managers’ making-decision process. Multi-agent facility management system (MAFMS) was conceptually designed. This design employed Unified Modeling Language (UML) diagrams that illustrate the specific agents of the system and how these agents interact with each other. Maintenance data of a hospital building was used to initiate the multi-agent simulation for workflow management. The simulation results show the benefits of the proposed system, to reduce the response time to maintenance requests compared to the current maintenance system.

维护管理环境的复杂，不确定和动态性质，由于建筑组件的意外故障，日常维护订单的到来以及时间表的变更，使医院的设施管理员感到担忧。在这种情况下，集中式系统由于自上而下的方法而变得牵强，该方法缺乏反馈机制并且会忽略新信息。因此，为了应对任何变化，必须重新设计集中式系统，使其在医院中采用它们不切实际，目光短浅且存在问题。这样，使用集中式系统会导致经济损失和患者不满意。因此，有必要建立一个分布式维护管理系统来支持设施管理员的决策过程。多代理设施管理系统（MAFMS）在概念上进行了设计。该设计采用统一建模语言（UML）图，该图说明了系统的特定代理以及这些代理之间的交互方式。医院建筑的维护数据用于启动多代理程序仿真以进行工作流管理。仿真结果表明，与当前的维护系统相比，该系统的优势在于减少了对维护请求的响应时间。