In this paper, we evaluate the reasons for the failure of information systems in public universities. To that end, we start by presenting a hierarchical structure of criteria after reviewing related studies, and dividing the criteria into the categories of project management, organizational management, human-related, organizational and technical. To assess the weight of the criteria in the proposed framework, we collect the opinions of a sample of information technology experts working in different public universities in Iran, using an online questionnaire that is based on the best–worst method (BWM). By analyzing the weight of the criteria, we can reveal that misfit of information systems software (closely followed by lack of top management support and unsuccessful monitoring and measurement) has the greatest impact on the failure of information systems in the public universities of Iran. The methodology proposed in this paper can be used in other countries facing the same problem.

在本文中，我们评估了公立大学信息系统故障的原因。为此，我们首先在审查相关研究后提出标准的层次结构，然后将标准分为项目管理，组织管理，与人相关，组织和技术三类。为了评估提议框架中标准的权重，我们使用了基于最佳-最差方法（BWM）的在线调查表，收集了在伊朗不同公立大学工作的信息技术专家样本的意见。通过分析标准的权重，我们可以发现信息系统软件的不当之处（紧随其后的是缺乏高层管理人员的支持以及监测和评估的失败）对伊朗公立大学信息系统的故障影响最大。本文提出的方法可以在面临相同问题的其他国家中使用。