The need of the hour today is to incorporate sustainable principles to the public postal service facilities to withstand in the market. This paper objective is to develop a model to explore the quality function deployment (QFD) concept and technique to be incorporated in India post service operations. It aims to support sustainability by finding customer factors (queries) that affect service quality design/dimensions. This survey will be helpful, to understand how India post can remain strategically sustainable for the next few decades. It has an extensive network of logistics to serve customers throughout the country. This study improves QFD tools for the postal service quality design known as House of Quality Sustainable Design.

中文翻译：

---

可持续的邮政设计：从客户角度整合质量功能部署

今天的小时需求是将可持续性原则纳入公共邮政服务设施，以在市场上经受得住。本文的目的是开发一个模型，以探索质量功能部署（QFD）的概念和技术，以将其纳入印度邮政服务运营。它旨在通过发现影响服务质量设计/尺寸的客户因素（查询）来支持可持续性。这项调查将对了解印度邮政在未来几十年内如何在战略上保持可持续发展很有帮助。它拥有广泛的物流网络，可为全国各地的客户提供服务。这项研究改进了用于邮政质量设计的QFD工具，即“质量可持续设计之家”。