Business Excellence Models (BEMs) are currently widely adopted by organizations and Award Management Programs (AMPs). Organizations implement BEMs to have an integrated framework to enhance and achieve sustainable excellent levels in their performance. AMPs adopt BEMs to present their view of a model representing what excellent organizations would do to achieve their outstanding results based on certain concepts or inner values of the Award. Studies exploring the relationship between adopting a BEM with the organizational performance have generated mixed outcomes. Researchers related that to the design of the studies, the specifics of the organizations and other reasons. The objective of this study is to assess the impact of adopting the newly launched Fourth Generation of Excellence System (4GES)-based model on the performance of Dubai Government Entities (DGEs) participating in Dubai Government Excellence Program (DGEP) Award. This represents a unique case in the literature since the DGEs were adopting a different BEM before their adoption of the 4GES-based model, which was the European Foundation for Quality Management (EFQM), based model. A literature review on the methodologies of assessing the impact of BEMs on organizations’ performance was conducted and appropriate methodology to achieve the objectives of this study was selected. This was based on conducting a survey to assess the impact of the areas of difference between the 4GES-based model and the EFQM-based model on the performance of DGEs. Results of the study were discussed and it was concluded that implementing the 4GES-based model had a positive impact on DGEs, other conclusions benefiting both organizations and AMPs were drawn. This study is important since it is the first study to assess the impact of adopting the 4GES-based model on organization’s performance. It is important for both AMPs and organizations to know which feature or element of the BEM affects the performance most.

目前，组织和奖励管理计划（AMP）广泛采用了业务卓越模型（BEM）。组织实施BEM的目的在于拥有一个集成框架，以增强并实现其绩效的可持续优异水平。AMP采用BEM来表示他们对模型的看法，该模型代表优秀组织将根据奖项的某些概念或内在价值来取得出色的成绩。探索采用BEM与组织绩效之间关系的研究产生了不同的结果。研究人员认为这与研究的设计，组织的具体情况以及其他原因有关。这项研究的目的是评估采用新推出的基于第四代卓越体系（4GES）的模型对参加迪拜政府卓越计划（DGEP）奖的迪拜政府实体（DGE）绩效的影响。这是文献中的一个独特案例，因为DGE在采用基于4GES的模型（即基于欧洲质量管理基金会（EFQM）的模型）之前采用了不同的BEM。进行了有关评估BEM对组织绩效的影响的方法学的文献综述，并选择了实现本研究目标的适当方法。这是基于进行一项调查来评估基于4GES的模型和基于EFQM的模型之间的差异区域对DGE的性能的影响。讨论了研究结果，并得出结论，实施基于4GES的模型对DGE具有积极影响，并得出了对组织和AMP均有利的其他结论。这项研究很重要，因为这是第一项评估采用基于4GES的模型对组织绩效的影响的研究。对于AMP和组织而言，了解BEM的哪个功能或要素对性能的影响最为重要。