Considering the undeniable role of websites in the success of interactions between citizens and governments, evaluating e-government web sites is a worthwhile topic. This research has developed a multi-attribute-decision-making technique rely on Step-Wise Weight Assessment Ratio Analysis and hesitant fuzzy weighted geometric Heronian mean decision-making methods, for evaluating e-government websites. Proposed framework overcome the limitations of previous investigations such as the possibility of aggregation of expert opinions using group decision-making and modeling the hesitancy of the experts (due to the incompleteness of their knowledge or their doubts in evaluating different aspects of the model) through hesitant fuzzy sets. The designed framework was used in Iran to evaluate e-government websites. In this regard, after a careful and systematic review of previous researches, a list of dimensions and evaluation criteria was presented in the form of a comprehensive model. Then, an expert-based process was proposed to localize the model according to the conditions of the case study. The results of the research show that the final rankings of the decision-making method used in the hesitant environment rarely changed for different operators. So as the experts have confirmed, the model used in this study has acceptable stability.

中文翻译：

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在电子政务网站评估中克服决策者犹豫的框架

考虑到网站在公民与政府之间的互动成功中不可否认的作用，评估电子政务网站是一个值得探讨的话题。本研究开发了一种基于逐步权重评估比率分析和犹豫的模糊加权几何Heronian平均决策方法的多属性决策技术，用于评估电子政务网站。拟议的框架克服了以前的调查的局限性，例如使用群体决策和对专家的犹豫进行建模的可能性（由于他们的知识不完整或他们对模型的不同方面的怀疑）模糊集。设计的框架在伊朗用于评估电子政务网站。在这方面，在对以前的研究进行仔细而系统的审查后，以综合模型的形式提出了维度和评估标准的清单。然后，提出了一个基于专家的过程来根据案例研究的条件对模型进行本地化。研究结果表明，在犹豫的环境中使用的决策方法的最终排名很少因不同的运营商而变化。因此，正如专家确认的那样，本研究中使用的模型具有可接受的稳定性。研究结果表明，在犹豫的环境中使用的决策方法的最终排名很少因不同的运营商而变化。因此，正如专家确认的那样，本研究中使用的模型具有可接受的稳定性。研究结果表明，在犹豫的环境中使用的决策方法的最终排名很少因不同的运营商而变化。因此，正如专家确认的那样，本研究中使用的模型具有可接受的稳定性。