Product-Service Systems (PSS) are being revolutionized into smart, connected products, which changes the industrial and technological landscape and unlocks unprecedented opportunities. The intelligence that smart, connected products embed paves the way for more sophisticated data gathering and analytics capabilities ushering in tandem a new era of smarter supply and production chains, smarter production processes, and even end-to-end connected manufacturing ecosystems. This vision imposes a new technology stack and lifecycle models to support and capacitate smart, connected products and services.

The main contribution of this article is a novel PSS customization lifecycle methodology with underpinning technological solutions that enable collaborative on-demand PSS customization by supporting companies to evolve their product-service offerings by transforming them into smart, connected products. This is facilitated by the proposed lifecycle through formalized knowledge-intensive structures and associated IT tools that provide the basis for actionable PSS and production “intelligence” and a move toward more fact-based manufacturing decisions. The basic building blocks of the proposed PSS customization lifecycle and its technological stack are implemented in an integrated tool-suite and validated via large-scale industrial case studies. The PSS customization lifecycle described in this paper, paves the way for a new direction in highly-connected, knowledge-enabled smart factories, where devices, production equipment, production processes, and human-operators are connected, offering decision-making support on the basis of production knowledge and data.

产品服务系统（PSS）正在被革命化为智能的，互联的产品，这改变了工业和技术格局，并释放了前所未有的机会。智能互联产品嵌入的智能为更复杂的数据收集和分析功能铺平了道路，从而迎来了更智能的供应和生产链，更智能的生产流程甚至端到端互联制造生态系统的新时代。该愿景提出了一种新的技术堆栈和生命周期模型，以支持和支持智能互联产品和服务。

本文的主要贡献是一种新颖的PSS定制生命周期方法，该方法以技术解决方案为基础，通过支持公司通过将其转变为智能的互联产品来发展其产品服务产品，从而支持按需协作PSS定制。提议的生命周期通过正式的知识密集型结构和相关的IT工具为这一过程提供了便利，这些结构为可操作的PSS和生产“智能”奠定了基础，并朝着更加基于事实的制造决策迈进。拟议的PSS定制生命周期及其技术堆栈的基本构建模块在集成工具套件中实施，并通过大规模工业案例研究进行了验证。本文描述的PSS定制生命周期，