Introduction

Previous studies have shown that people's satisfaction with their commute can have an impact on their subjective well-being and general quality of life. Public transport users tend to be less happy with their commute than pedestrians, cyclists and car users. A relevant question then is what explains the low satisfaction among public transport users, and what can be done to make public transport commuting more satisfying.

Methods

This study measures commuters’ satisfaction with their last trip to work, to investigate how different public transport journey characteristics affect commute satisfaction. Characteristics included in the analysis are distance to public transport stations, whether commuters have to transfer modes along the way and waiting time while transferring. The study is based on a comprehensive travel survey in Oslo, Norway (N = 7.630).

Results

Findings indicate that efficient transport routes with short waiting time and reliable time use are more important than short distance to stations and direct routes. However, these characteristics have a stronger effect on satisfaction among people with long commutes.

Conclusion

The findings in this study are useful for policy makers planning public transport services. Both to make the service more satisfying for the current users, and also in order to make public transport an attractive alternative to car use.

中文翻译：

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通勤者对公共交通的满意度

介绍

先前的研究表明，人们对通勤的满意度会影响他们的主观幸福感和总体生活质量。公共交通使用者对通勤的满意度往往不如行人，骑自行车的人和汽车使用者。那么一个相关的问题是，什么解释了公共交通使用者的低满意度，以及如何使公共交通通勤更加令人满意。

方法

这项研究旨在衡量通勤者对上一次工作的满意度，以调查不同的公共交通旅程特征如何影响通勤满意度。分析中包括的特征是与公共交通站点的距离，通勤者是否必须沿途改变交通方式以及在换乘过程中的等待时间。该研究基于挪威奥斯陆的一次全面旅行调查（N = 7.630）。

结果

研究结果表明，高效的运输路线，较短的等待时间和可靠的时间使用比短距离到达车站和直接路线更为重要。但是，这些特征对长途通勤的人们的满意度产生更大的影响。

结论

这项研究的结果对于规划公共交通服务的决策者很有用。既可以使服务对当前用户更令人满意，又可以使公共交通工具成为替代汽车的诱人选择。