This study proposes and tests a model of information technology outsourcing (ITO) capabilities as antecedents of ITO success. Building on the dynamic capabilities perspective (DCP), the model posits that ITO sensing, ITO seizing, and ITO orchestrating capabilities will influence ITO success by way of both successful reconfiguration of IT solutions and successful delivery of IT services. Building on extant ITO research, the model also hypothesizes that contract management capabilities and relationship management capabilities will influence ITO success via the successful delivery of IT services. Data from a cross-sectional survey of 152 large U.S.-based organizations in various industries were analyzed with PLS. The results support the hypothesis that successful reconfiguration mediates the effect of dynamic capabilities on ITO success. They partially support the hypothesis of successful delivery as mediator of the effect of dynamic capabilities on ITO success. The hypothesis of successful delivery as a mediator of the effect of relationship management capabilities and contract management capabilities on ITO success is supported only for relationship management capabilities. The study offers a theoretical anchoring for the conceptualization of ITO capabilities, which complements the rich and context-specific case-based literature of ITO capabilities and extends current research by adding to existing explanations of how ITO success is achieved.

这项研究提出并测试了信息技术外包（ITO）能力的模型，作为ITO成功的先决条件。该模型基于动态能力视角（DCP），认为ITO感测，ITO捕获和ITO编排能力将通过成功地重新配置IT解决方案和成功交付IT服务来影响ITO的成功。该模型以现有的ITO研究为基础，还假设合同管理能力和关系管理能力将通过成功交付IT服务来影响ITO的成功。用PLS分析了来自152个大型美国组织的横断面调查的数据。结果支持以下假设：成功的重新配置会介导动态功能对ITO成功的影响。他们部分支持了成功交付的假设，即动态能力对ITO成功的影响是中介。仅关系管理功能支持成功交付作为关系管理功能和合同管理功能对ITO成功的影响的中介的假设。该研究为ITO功能的概念化提供了理论基础，它补充了针对ITO功能的丰富且基于特定情况的案例文献，并通过添加有关如何实现ITO成功的现有解释来扩展当前的研究。仅关系管理功能支持成功交付作为关系管理功能和合同管理功能对ITO成功的影响的中介的假设。该研究为ITO功能的概念化提供了理论基础，它补充了针对ITO功能的丰富且基于特定情况的案例文献，并通过添加有关如何实现ITO成功的现有解释来扩展当前的研究。仅关系管理功能支持成功交付作为关系管理功能和合同管理功能对ITO成功的影响的中介的假设。该研究为ITO功能的概念化提供了理论基础，它补充了针对ITO功能的丰富且基于特定情况的案例文献，并通过添加有关如何实现ITO成功的现有解释来扩展当前的研究。