The purpose of the study is to investigate the features affecting user satisfaction and net benefits of a mobile learning management system (LMS) for cyber university students working in the hospitality industry using the quality factors from the updated DeLone and McLean information system success model. Also, the study focuses on finding whether there is a difference in the perception of the cyber university’s mobile LMS depending on self-directed learning (SDL). A series of theory-based hypotheses were examined through structural equation modelling using empirical data collected from a sample of 328 students in cyber universities in Korea. The results indicate that information quality, system quality, and service quality have a positive effect on user satisfaction, and the subsequent user satisfaction has a positive effect on net benefits. The multi-group analysis revealed that all the paths were significant for high SDL groups, whereas for low SDL groups, a path between information quality and user satisfaction was not statistically supported. These results suggest that a differentiated strategy based on SDL level is needed to improve user satisfaction and the net benefit of the mobile LMS. The results are expected to provide implications for the stable operation of mobile LMSs for cyber universities.

中文翻译：

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基于自主学习的移动学习管理系统用户满意度和净收益的差异：对酒店业网络大学生的调查

该研究的目的是使用来自更新的 DeLone 和 McLean 信息系统成功模型的质量因素，调查影响在酒店业工作的网络大学生的移动学习管理系统 (LMS) 的用户满意度和净收益的特征。此外，该研究的重点是发现根据自主学习 (SDL) 对网络大学移动 LMS 的看法是否存在差异。使用从韩国网络大学 328 名学生样本中收集的经验数据，通过结构方程模型对一系列基于理论的假设进行了检验。结果表明，信息质量、系统质量和服务质量对用户满意度有正向影响，后续用户满意度对净收益有正向影响。多组分析显示，所有路径对于高 SDL 组都是显着的，而对于低 SDL 组，信息质量和用户满意度之间的路径没有统计支持。这些结果表明，需要基于 SDL 级别的差异化策略来提高用户满意度和移动 LMS 的净收益。预计结果将为网络大学移动 LMS 的稳定运行提供启示。