Iranian northern cities neighboring the Caspian Sea are dealing with several environmental and public health issues. One of them being high volume of waste generated in the region and the waste management system is based on conventional routines such as open dumping. This research proposes modifying the current waste management process based on active participation of citizens and considering the local people and expert's viewpoints. The case study is Amol city located in Mazandaran province in north of Iran. The survey outcomes have been evaluated based on both quantitative and qualitative methods including descriptive statistics methods, thematic and SWOT analysis.

The results indicate that the occupational status of citizens is correlated with their satisfaction of urban management services. Pearson correlation coefficient shows a direct relationship between citizen participation and municipal waste management service qualities. More than 58% of respondents have stated that public participation in waste separation from the source has been below satisfactory. Nevertheless, more than 98% of respondents have shown positive approach towards active participation in waste separation from source while generating lower amount of waste. The modified pattern of waste management process covers all three stages namely, waste generation, its transportation, and its final disposal. In addition, different aspects of active participation in the process of waste management by the citizens is considered. The Proposed pattern can be a roadmap for local urban managers to facilitate the public participation in Amol and other cities, with similar socio-economic profiles.

与里海相邻的伊朗北部城市正在处理一些环境和公共卫生问题。其中之一是该地区产生的大量废物，废物管理系统是基于常规程序（例如露天倾倒）的。这项研究建议在公民的积极参与的基础上修改当前的废物管理流程，并考虑当地人和专家的观点。案例研究是位于伊朗北部Mazandaran省的Amol市。已基于定量和定性方法（包括描述性统计方法，主题分析和SWOT分析）对调查结果进行了评估。

结果表明，公民的职业状况与其对城市管理服务的满意度相关。皮尔逊相关系数显示公民参与与市政废物管理服务质量之间的直接关系。超过58％的受访者表示，公众对废物源头分类的参与程度不令人满意。然而，超过98％的受访者对积极参与从源头分离废物并减少废物产生量表现出积极的态度。修改后的废物管理过程模式涵盖了所有三个阶段，即废物产生，运输和最终处置。此外，还考虑了市民积极参与废物管理过程的不同方面。