Patient experience is an integral aspect of the care we deliver to our dialysis patients. Standardized evaluation of patient experience with in-center hemodialysis started in the United States in 2012 with the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH CAHPS) survey. Over time there have been a few changes to this survey, how it is administered, and how it fits within the Centers for Medicare & Medicaid Services End-Stage Renal Disease Quality Incentive Program. Although the importance of this survey has been growing, knowledge of this survey among nephrologists has lagged. We provide a review of the survey development and how its use has evolved since 2012. We discuss in detail research done on this survey to date, including survey psychometric evaluation. We highlight gaps in our knowledge that need further research and end with general recommendations to improve patient experience within hemodialysis facilities, which we believe is a worthy goal for all members of the dialysis team.

患者体验是我们为透析患者提供的护理服务的一个不可或缺的方面。2012年，美国开始进行中心血液透析患者体验的标准化评估，方法是对医疗保健提供者和系统进行中心血液透析消费者评估（ICH CAHPS）调查。随着时间的流逝，该调查，其管理方式以及其在“医疗保险和医疗补助服务终末期肾脏疾病质量激励计划”中的适用范围已经发生了一些变化。尽管这项调查的重要性一直在增长，但肾脏病医生对此项调查的了解却落后了。自2012年以来，我们对调查的发展及其用途进行了回顾。我们详细讨论了迄今为止针对该调查所做的研究，包括调查心理测评。