Children and adolescents form a distinct patient group, whose experiences are relatively under-represented in research. Surveys have shown that healthcare professionals (HCPs) do not always communicate with them well, leaving children and adolescents under-involved and unsure who to ask when concerned. Recent qualitative studies have recognised that HCPs have a major influence on children’s and adolescents’ experiences, where poorer interactions can lead to fear, missed appointments and potentially a worse clinical outcome. Little is known about how children and adolescents experience the HCPs who play such an integral role in their healthcare. This review aims to explore children’s and adolescents’ lived experience of HCPs, so that a deeper understanding of the interactions between them can equip HCPs to provide care that better aligns with patients’ needs. This study will use scoping review methodology to map the existing published literature comprehensively and systematically, following a six-step framework. It will extract children’s and adolescents’ experiences, in the form of direct quotations, and thematically analyse them. The consultation exercise with children and adolescents will gather additional insights. Findings will consist of descriptions of each theme along with exemplar quotations and consultation comments. This scoping review is unique, as it will present children’s and adolescents’ lived experiences of HCPs, from synthesis of their direct quotations. Findings will assist HCPs to tailor their interpersonal skills to meet patients’ needs so that better healthcare can be provided. This study will have implications for clinical educators, policy makers and guideline developers and provide suggestions for further research. Not registered

中文翻译：

---

儿童和青少年的医疗保健专业人员经验：范围审查协议

儿童和青少年是一个独特的患者群体，其经验在研究中相对不足。调查显示，医疗保健专业人员（HCP）并不总是与他们进行良好的沟通，从而使儿童和青少年的参与度不足，并且不确定何时向谁询问。最近的定性研究已经认识到，HCP对儿童和青少年的经历有重大影响，在这种情况下，较差的互动会导致恐惧，约会失败和潜在的更差的临床结果。对于儿童和青少年如何体验在其医疗保健中起着不可或缺作用的HCP，人们所知甚少。这篇评论旨在探讨儿童和青少年对HCP的生活体验，因此，对它们之间相互作用的更深入了解可以使HCP具备更好的适应患者需求的护理服务。这项研究将使用范围界定审查方法，按照六个步骤的框架，全面而系统地绘制现有已发表的文献。它将以直接报价的形式提取儿童和青少年的经验，并对其进行主题分析。与儿童和青少年的咨询活动将收集更多的见解。调查结果将包括对每个主题的描述以及示例语录和咨询意见。这次范围界定的审查是独特的，因为它将通过直接报价的综合介绍儿童和青少年的HCP经历。调查结果将帮助HCP调整其人际交往能力，以满足患者的需求，从而提供更好的医疗保健。这项研究将对临床教育者，政策制定者和指南制定者产生影响，并为进一步研究提供建议。未注册