Multidisciplinary incident management teams (IMTs) are required to operate in resilient ways as emergency situations unfold unexpectedly. Although resilience in emergency management has been widely studied in many emergency contexts, the development of a new method to investigate actual resilient performance of the IMTs under realistic settings has been limited. To address such gap, this paper first introduces Interaction Episode Analysis (IEA), a novel approach to capture and describe emergent team performance. As an exploratory observation study, we apply the IEA to an information management aspect of the IMTs in two emergency exercises carried out in a high-fidelity environment. As a result, the IEA provides comparable sets of episodes as instances of work-as-done, rendering opportunities to further analyze essential elements of interactions between team members as well as information management activities. Moreover, the IEA enables comparisons between the observations and identification of challenges faced by the team in managing incident information and adaptive behaviors used to address the challenges. By gathering more evidences as well as addressing limitations identified in this study, the IEA is expected to serve as a method that facilitates the analysis of work-as-done of complex team work and the reconciliation between work-as-done and work-as-imagined to promote resilience in emergency management.

中文翻译：

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通过交互事件分析评估多学科事件管理团队的信息管理工作完成情况。

当紧急情况出乎意料地发生时，需要多学科的事件管理团队（IMT）以有弹性的方式运作。尽管在许多紧急情况下已经广泛研究了应急管理中的弹性，但是在现实环境下研究IMT实际弹性性能的新方法的开发受到了限制。为了弥补这种差距，本文首先介绍了交互情节分析（IEA），这是一种捕获和描述紧急团队绩效的新颖方法。作为一项探索性观察研究，我们在高保真环境中进行的两次紧急演习中将IEA应用于IMT的信息管理方面。因此，IEA提供了类似的情节集，作为完成工作的实例，提供机会进一步分析团队成员之间的交互的基本要素以及信息管理活动。此外，IEA可以比较观察结果和识别团队在管理事件信息和用于应对挑战的适应性行为方面所面临的挑战。通过收集更多证据并解决本研究中确定的局限性，预计国际能源署将作为一种方法，促进对复杂团队工作的完成情况进行分析以及完成情况与完成情况之间的协调。 -旨在提高应急管理的应变能力。通过IEA，可以比较观察结果和确定团队在管理事件信息和用于应对挑战的适应性行为方面所面临的挑战。通过收集更多证据并解决本研究中确定的局限性，预计国际能源署将作为一种方法，促进对复杂团队工作的完成情况进行分析以及在完成情况与完成情况之间进行协调。 -旨在提高应急管理的应变能力。通过IEA，可以比较观察结果和确定团队在管理事件信息和用于应对挑战的适应性行为方面所面临的挑战。通过收集更多证据并解决本研究中确定的局限性，预计国际能源署将作为一种方法，促进对复杂团队工作的完成情况进行分析以及完成情况与完成情况之间的协调。 -旨在提高应急管理的应变能力。