BACKGROUND Despite a growing need for designing and monitoring health information sites through comprehensive examination of the various elements of website quality, there is little research that systematically models and presents such examinations. OBJECTIVES Applying the updated DeLone and McLean Model of Information Systems Success, this research aimed to examine how health information sites' information quality, system quality, and service quality lead to user satisfaction and perceived benefits. METHODS This research was conducted in a specific context of the National Health Information Portal (NHIP), a governmental health information site in South Korea. We conducted online survey in 2017, with 506 adults from the NHIP consumer panel. Data were analyzed using a confirmatory factor analysis, hierarchical ordinary least squares regression, and bootstrapping approach for a mediation test. RESULTS Of the three quality factors, information quality had significant associations with all outcome variables: user satisfaction, intention to reuse the site, and perceived benefits of site use in health settings. There were also indirect paths from information quality to perceived benefits, one mediated through intention and the other mediated through satisfaction and then intention. Service quality had a significant association with user satisfaction, and its impact on perceived benefits occurred indirectly through user satisfaction and intention in serial. By contrast, the role of system quality received no empirical support. IMPLICATIONS The results offer theoretical and practical implications for how to enhance the effectiveness of online health information sites.

中文翻译：

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哪些质量因素对增强在线健康信息网站的感知收益至关重要？更新的DeLone和McLean信息系统成功模型的应用。

背景技术尽管越来越需要通过对网站质量的各种要素进行全面检查来设计和监视健康信息网站，但是很少有研究对这种检查进行系统地建模和呈现。目的应用更新的信息系统成功的DeLone和McLean模型，本研究旨在检查健康信息站点的信息质量，系统质量和服务质量如何导致用户满意度和可感知的收益。方法本研究是在韩国政府卫生信息网站National Health Information Portal（NHIP）的特定环境下进行的。我们在2017年进行了在线调查，共有NHIP消费者小组的506位成年人参加。使用验证性因子分析对数据进行分析，分层普通最小二乘回归和中介测试的自举方法。结果在这三个质量因素中，信息质量与所有结果变量都具有显着关联：用户满意度，网站的重用意图以及在健康环境中使用网站的可感知收益。从信息质量到可感知的收益，也存在间接途径，一种途径是通过意图进行中介，另一种是通过满意度然后进行意图进行中介。服务质量与用户满意度有着显着的关联，其对感知收益的影响是通过用户满意度和用户意愿间接产生的。相比之下，系统质量的作用没有得到任何经验支持。