Digital labor platforms are gaining in popularity in our societies. Information systems and software engineering disciplines have focused on organizational and technological aspects of these platforms, favoring the views of platform owners. At the same time, extensive knowledge of how workers use these platforms, and how they are affected by them, is emerging within computer-supported collaborative work and human-computer interaction disciplines. These two strands of research, one favoring the views of the platform owners and the other advocating the views of the platform users, are mainly developed in parallel and without influencing each other much. In this paper, we describe a case study of designing a digital labor platform for person-centered dementia care in a small company. Dementia care illustrates an extreme case of a complex type of work. This complexity helps us debate some of the benefits and shortcoming of current platforms and platform governance models. We analyze our case using an adaptation of the platform boundary resources model. This model helps us illustrate the tensions between platform owners and workers. A focus on platform governance models and how we co-create such models can hopefully lead to better designs for both views.

中文翻译：

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使用边界资源共同创建平台治理模型：来自痴呆症护理服务的案例研究

数字劳工平台在我们的社会中越来越受欢迎。信息系统和软件工程学科侧重于这些平台的组织和技术方面，青睐平台所有者的观点。同时，在计算机支持的协作工作和人机交互学科中，涌现出了关于工人如何使用这些平台以及如何受到平台影响的广泛知识。这两项研究主要是并行进行的，彼此之间没有多大影响，这两项研究都支持平台所有者的观点，而另一项则主张平台用户的观点。在本文中，我们描述了一个案例研究，该案例旨在为一家小型公司设计以人为中心的痴呆症护理数字劳工平台。痴呆症护理说明了复杂类型工作的极端情况。这种复杂性有助于我们讨论当前平台和平台治理模型的某些优点和缺点。我们使用平台边界资源模型的改编来分析我们的案例。该模型有助于我们说明平台所有者和工作人员之间的紧张关系。着重于平台治理模型以及我们如何共同创建此类模型，有望为两种视图带来更好的设计。