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Creating user stereotypes for persona development from qualitative data through semi-automatic subspace clustering
User Modeling and User-Adapted Interaction ( IF 3.6 ) Pub Date : 2020-01-06 , DOI: 10.1007/s11257-019-09252-5
Dannie Korsgaard , Thomas Bjørner , Pernille Krog Sørensen , Paolo Burelli

Personas are models of users that incorporate motivations, wishes, and objectives; These models are employed in user-centred design to help design better user experiences and have recently been employed in adaptive systems to help tailor the personalized user experience. Designing with personas involves the production of descriptions of fictitious users, which are often based on data from real users. The majority of data-driven persona development performed today is based on qualitative data from a limited set of interviewees and transformed into personas using labour-intensive manual techniques. In this study, we propose a method that employs the modelling of user stereotypes to automate part of the persona creation process and addresses the drawbacks of the existing semi-automated methods for persona development. The description of the method is accompanied by an empirical comparison with a manual technique and a semi-automated alternative (multiple correspondence analysis). The results of the comparison show that manual techniques differ between human persona designers leading to different results. The proposed algorithm provides similar results based on parameter input, but was more rigorous and will find optimal clusters, while lowering the labour associated with finding the clusters in the dataset. The output of the method also represents the largest variances in the dataset identified by the multiple correspondence analysis.

中文翻译:

通过半自动子空间聚类从定性数据为角色开发创建用户刻板印象

角色是包含动机、愿望和目标的用户模型;这些模型用于以用户为中心的设计,以帮助设计更好的用户体验,最近还用于自适应系统以帮助定制个性化的用户体验。使用角色进行设计涉及生成虚构用户的描述,这些描述通常基于真实用户的数据。今天进行的大多数数据驱动的角色开发都是基于来自一组有限受访者的定性数据,并使用劳动密集型手动技术转换为角色。在这项研究中,我们提出了一种方法,该方法采用用户刻板印象的建模来自动化部分角色创建过程,并解决了现有的角色开发半自动化方法的缺点。该方法的描述伴随着与手动技术和半自动替代方法(多重对应分析)的经验比较。比较结果表明,人类角​​色设计师之间的手动技术不同,导致了不同的结果。所提出的算法基于参数输入提供了类似的结果,但更严格并且会找到最佳集群,同时降低与在数据集中查找集群相关的劳动。该方法的输出还表示由多重对应分析确定的数据集中的最大方差。比较结果表明,人类角​​色设计师之间的手动技术不同,导致了不同的结果。所提出的算法基于参数输入提供了类似的结果,但更严格并且会找到最佳集群,同时降低与在数据集中查找集群相关的劳动。该方法的输出还表示由多重对应分析确定的数据集中的最大方差。比较结果表明,人类角​​色设计师之间的手动技术不同,导致了不同的结果。所提出的算法基于参数输入提供了类似的结果,但更严格并且会找到最佳集群,同时降低与在数据集中查找集群相关的劳动。该方法的输出还表示由多重对应分析确定的数据集中的最大方差。
更新日期:2020-01-06
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