Many independent studies in social robotics and human–robot interaction have gained knowledge on various factors that affect people’s perceptions of and behaviors toward robots. However, only a few of those studies aimed to develop models of social robot acceptance integrating a wider range of such factors. With the rise of robotic technologies for everyday environments, such comprehensive research on relevant acceptance factors is increasingly necessary. This article presents a conceptual model of social robot acceptance with a strong theoretical base, which has been tested among the general Dutch population (n = 1,168) using structural equation modeling. The results show a strong role of normative believes that both directly and indirectly affect the anticipated acceptance of social robots for domestic purposes. Moreover, the data show that, at least at this stage of diffusion within society, people seem somewhat reluctant to accept social behaviors from robots. The current findings of our study and their implications serve to push the field of acceptable social robotics forward. For the societal acceptance of social robots, it is vital to include the opinions of future users at an early stage of development. This way future designs can be better adapted to the preferences of potential users.

许多关于社会机器人学和人机交互的独立研究已经获得了影响人们对机器人的看法和行为的各种因素的知识。然而，这些研究中只有少数研究旨在开发整合了更多此类因素的社交机器人接受度模型。随着日常环境中机器人技术的兴起，对相关接受因素的这种全面研究变得越来越必要。本文介绍了具有强大理论基础的社交机器人接受度的概念模型，该模型已在荷兰的一般人群中进行了测试（n = 1,168）。结果表明，规范化信念的强大作用直接或间接地影响了社交机器人对家庭用途的预期接受。而且，数据表明，至少在社会内部扩散的这个阶段，人们似乎不愿接受机器人的社会行为。我们研究的当前发现及其含义有助于推动可接受的社交机器人领域的发展。对于社交机器人的社会接受度，至关重要的是在开发的早期阶段就包括未来用户的意见。这样，将来的设计可以更好地适应潜在用户的偏好。