The replacement of legacy systems in the public sector is fraught with project delays, budgetary overruns, technological and business process complexities. Moreover, the software implemented to replace legacy systems is developed or configured to largely mimic their features and functionality in order to minimize the disruption to organizational operations that accompanies the introduction of new technology. When the requirements for legacy replacement primarily replicate existing applications and processes, opportunities for business process improvement are bypassed. However, it is difficult for practitioners to transcend the business and systems models prevalent in their organizations for many years. The challenge is to support them to overcome such a difficulty, and be creative and engaged during requirements discussions. Our research aims to evaluate the utility of gamifying the requirements activities during legacy replacement projects for scoping replacement systems efforts in a way that takes advantage of opportunities for innovation while minimizing unnecessary changes to the status quo. The supplementation of the requirements process with game elements is explored in our research through the development of a requirements discussion game (RE-PROVO) and its evaluation by practitioners in two government agencies. Our findings reveal that key elements of RE-PROVO, including competition, anonymity and roleplay, encourage a more critical evaluation of business requirements in legacy replacement projects, but that the success of requirements gamification is contingent on a proper incentivization model which takes organizational culture and values into account.

中文翻译：

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遗留系统替换项目中的需求分析游戏化

公共部门遗留系统的更换充满了项目延误、预算超支、技术和业务流程的复杂性。此外，用于替换遗留系统的软件被开发或配置为在很大程度上模仿它们的特性和功能，以便最大限度地减少随着新技术的引入而对组织运营的破坏。当遗留替换的要求主要是复制现有的应用程序和流程时，业务流程改进的机会就被绕过了。但是，从业者很难超越其组织中流行多年的业务和系统模型。挑战在于支持他们克服这样的困难，并在需求讨论中发挥创造力和参与度。我们的研究旨在评估在遗留替换项目中将需求活动游戏化的效用，以利用创新机会，同时最大限度地减少对现状的不必要改变，从而确定替换系统工作的范围。在我们的研究中，通过开发需求讨论游戏 (RE-PROVO) 并由两个政府机构的从业人员对其进行评估，探索了用游戏元素补充需求过程。我们的研究结果表明，RE-PROVO 的关键要素，包括竞争、匿名和角色扮演，鼓励对遗留替换项目中的业务需求进行更严格的评估，但需求游戏化的成功取决于适当的激励模型，该模型采用组织文化和值考虑在内。