The relations between technology, work organization, worker power, workers’ rights, and workers’ experience of work have long been central concerns of CSCW. European CSCW research, especially, has a tradition of close collaboration with workers and trade unionists in which researchers aim to develop technologies and work processes that increase workplace democracy. This paper contributes a practitioner perspective on this theme in a new context: the (sometimes global) labor markets enabled by digital labor platforms. Specifically, the paper describes a method for rating working conditions on digital labor platforms (e.g., Amazon Mechanical Turk, Uber) developed within a trade union setting. Preliminary results have been made public on a website that is referred to by workers, platform operators, journalists, researchers, and policy makers. This paper describes this technical project in the context of broader cross-sectoral efforts to safeguard worker rights and build worker power in digital labor platforms. Not a traditional research paper, this article instead takes the form of a case study documenting the process of incorporating a human-centered computing perspective into contemporary trade union activities and communicating a practitioner’s perspective on how CSCW research and computational artifacts can come to matter outside of the academy. The paper shows how practical applications can benefit from the work of CSCW researchers, while illustrating some practical constraints of the trade union context. The paper also offers some practical contributions for researchers studying digital platform workers’ experiences and rights: the artifacts and processes developed in the course of the work.

中文翻译：

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评估数字人工平台上的工作条件

技术，工作组织，工人权力，工人权利和工人工作经历之间的关系长期以来一直是CSCW关注的重点。欧洲CSCW的研究尤其具有与工人和工会主义者紧密合作的传统，研究人员旨在开发技术和工作流程以增强工作场所民主。本文在新的背景下为从业者对此主题的观点做出了贡献：数字劳工平台支持的（有时是全球）劳工市场。具体来说，本文描述了一种在工会环境下开发的数字化劳动力平台（例如，Amazon Mechanical Turk，Uber）上的工作条件评级方法。初步结果已在工作人员，平台操作员，记者，研究人员和政策制定者引用的网站上公开。本文在更广泛的跨部门努力的背景下描述了该技术项目，以维护工人权利并在数字劳工平台中建立工人力量。这篇文章不是传统的研究论文，而是采取了案例研究的形式，记录了将以人为本的计算视角纳入当代工会活动中，并传达了从业者对CSCW研究和计算工件如何成为现实的观点的过程。该学院。本文说明了实际应用如何从CSCW研究人员的工作中受益，同时说明了工会背景的一些实际约束。本文还为研究数字平台工作者的经验和权利的研究人员提供了一些实际的贡献：