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Integrating customer requirements into customized product configuration design based on Kano’s model
Journal of Intelligent Manufacturing ( IF 5.9 ) Pub Date : 2019-03-01 , DOI: 10.1007/s10845-019-01467-y
Shuangyao Zhao , Qiang Zhang , Zhanglin Peng , Yu Fan

Abstract

Owing to the increasing concerns about customer needs in the current competitive market, the identification and incorporation of customer requirements (CRs) into product configuration designs have raised the interest of both researchers and practitioners. Most of the design methodologies focus on explicit technical domains to define CRs into specific design parameters directly. However, the CRs are so complicated that they are usually expressed in vague, ambiguous language containing uncertain information and are not in the form of well-defined specifications of product attributes and components. Kano’s model provides a qualitative way to classify CRs accurately. However, research contributions are seldom found in terms of quantitatively integrating Kano’s model with product designs. This paper identifies a novel approach based on the quantification of Kano’s model for integrating CRs into product engineering characteristics. Kano’s model is quantified by identifying the relationships between the CRs and customer satisfaction to link the requirements mapping phase and product configuration design phase. The quantitative results derived from Kano’s model are formulated as the multi-objective functions in a mixed non-linear programming model to identify the product configuration solution. For illustrative purposes, an example associated with the configuration design of a material-forming configuration production line is presented to demonstrate the capability of the proposed model.



中文翻译:

将客户需求整合到基于Kano模型的定制产品配置设计中

摘要

由于在当前竞争激烈的市场中对客户需求的日益关注,对客户需求(CR)的识别和将其纳入产品配置设计中引起了研究人员和从业人员的兴趣。大多数设计方法都集中在明确的技术领域,以将CR直接定义为特定的设计参数。但是,CR是如此复杂,以至于它们通常用含糊不清的含糊信息来表达,并且没有以明确定义的产品属性和组件规格形式出现。Kano的模型提供了定性的方法来准确地分类CR。但是,在将Kano模型与产品设计进行定量集成方面,很少有研究贡献。本文确定了一种基于Kano模型量化的新颖方法,用于将CR集成到产品工程特征中。通过确定CR和客户满意度之间的关系来量化Kano的模型,以将需求映射阶段和产品配置设计阶段联系起来。从Kano模型得出的定量结果被公式化为混合非线性规划模型中的多目标函数,以识别产品配置解决方案。为了说明的目的,给出了与材料成形配置生产线的配置设计相关的示例,以演示所提出模型的功能。通过识别CR和客户满意度之间的关系来量化Kano的模型,以将需求映射阶段和产品配置设计阶段联系起来。从Kano模型得出的定量结果被公式化为混合非线性规划模型中的多目标函数,以识别产品配置解决方案。为了说明的目的,给出了与材料成形配置生产线的配置设计相关的示例,以演示所提出模型的功能。通过识别CR和客户满意度之间的关系来量化Kano的模型,以将需求映射阶段和产品配置设计阶段联系起来。从Kano模型得出的定量结果被公式化为混合非线性规划模型中的多目标函数,以识别产品配置解决方案。为了说明的目的,给出了与材料成形配置生产线的配置设计相关的示例,以演示所提出模型的功能。从Kano模型得出的定量结果在混合非线性规划模型中被公式化为多目标函数,以识别产品配置解决方案。为了说明的目的,给出了与材料成形配置生产线的配置设计相关的示例,以演示所提出模型的功能。从Kano模型得出的定量结果在混合非线性规划模型中被公式化为多目标函数,以识别产品配置解决方案。为了说明的目的,给出了与材料成形配置生产线的配置设计相关的示例,以演示所提出模型的功能。

更新日期:2020-03-04
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