Software development is the process of building systems that solve users’ need and satisfy stakeholders’ objectives. Such needs are determined through requirements elicitation, which is considered an intensive, complex, and multi-disciplinary process. Traditional methods of elicitation often fail to uncover requirements that are critical for successful and wide-scale user adoption because these methods primarily focus on the technical aspects and constraints of the systems rather than considering a socio-technical perspective. The success of information system development involves the identification of the social, organizational and technical features of the systems, which in turn can result in a more acceptable system by users. In this paper, we propose a requirements elicitation process based on socio-technical (ST) systems theory. The process leverages ST system components to help identify a set of ST imbalances, which in turn help in requirements elicitation. The applicability of the process is demonstrated using empirical investigation with a randomized two-group experimental design, where the objective is to see the potential of the proposed process to enhance analysts’ understanding of socio-technical aspects of a domain, interview readiness, and questionnaire quality.

中文翻译：

---

一种基于社会技术的问卷开发过程，用于通过访谈获取需求

软件开发是构建解决用户需求和满足利益相关者目标的系统的过程。这种需求是通过需求获取来确定的，这被认为是一个密集、复杂和多学科的过程。传统的启发方法通常无法发现对成功和广泛的用户采用至关重要的需求，因为这些方法主要关注系统的技术方面和约束，而不是考虑社会技术的观点。信息系统开发的成功涉及识别系统的社会、组织和技术特征，这反过来又可以导致用户更容易接受系统。在本文中，我们提出了一种基于社会技术 (ST) 系统理论的需求获取过程。该过程利用 ST 系统组件来帮助识别一组 ST 不平衡，这反过来有助于获取需求。该过程的适用性是通过随机两组实验设计的实证调查来证明的，目的是看到所提议的过程在增强分析师对某个领域的社会技术方面的理解、访谈准备和问卷调查方面的潜力质量。