Journey planners support users in the organization of their trips, by presenting them results with multimodal solutions. While the benefits for the users are straightforward, other stakeholders (such as transport operators and planners) might benefit from understanding how users behave. In this paper, we analyze and characterize user behavior in journey planners, with the aim of getting insights from different perspectives (namely, trip search and both sorting and selection actions related to trip options). Our results show that, in order to characterize user behavior, multiple perspectives have to be taken into account, and that users speaking different languages behave differently.

中文翻译：

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在旅程规划中表征用户行为

旅程规划师通过向用户展示多模式解决方案的结果，支持用户组织他们的旅行。虽然对用户的好处是显而易见的，但其他利益相关者（例如运输运营商和规划者）可能会从了解用户的行为中受益。在本文中，我们分析和描述了旅程规划者中的用户行为，目的是从不同的角度（即旅行搜索以及与旅行选项相关的排序和选择操作）获得洞察力。我们的结果表明，为了表征用户行为，必须考虑多个角度，并且说不同语言的用户行为不同。