Patient-reported experience and outcome measures in oral surgery: a dental hospital experience.,British Dental Journal

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Patient-reported experience and outcome measures in oral surgery: a dental hospital experience.
British Dental Journal ( IF 2.0 ) Pub Date : 2020-01-01 , DOI: 10.1038/s41415-020-1198-2
Sanford Grossman ₁ , Mohammed Dungarwalla ₁ , Edmund Bailey ₂

Affiliation

Introduction Patient-reported experience and outcome measures (PREMs and PROMs) are useful tools in assessing the quality of a service and the care it provides. We present our findings from the collection and analysis of PREMs and PROMs at the Royal London Dental Hospital Oral Surgery Department and discuss implications for future practice.Methods PREMs questionnaires exploring peri-operative aspects of care were distributed to patients having dental extractions under local anaesthetic. Patients were later invited to complete a PROMs questionnaire to gather information about their post-operative experience.Results One hundred and fifty-five PREMs questionnaires were completed. Over 98% of patients reported that they felt involved in their treatment, their pain and anxiety was well managed, they received information in a suitable language, and they felt able to ask questions. Eighty-seven (56%) patients subsequently completed the PROMs questionnaire. Twelve (14%) reported that they required assistance following treatment and two (2%) required further surgery. Sixty-three (72%) patients reported that they achieved normal function/appearance within two weeks.Conclusion The majority of patients reported a positive experience throughout their patient journey. We conclude that PREMs and PROMs may be used for benchmarking and managing service provision. There is scope for developing comprehensive measures for use in dental settings.

中文翻译：

患者报告的口腔手术经验和结果评估：牙科医院的经验。

简介患者报告的经验和结果评估（PREM和PROM）是评估服务质量及其所提供护理的有用工具。我们介绍了从皇家伦敦牙科医院口腔外科部门收集和分析的PREM和PROM的发现，并讨论了对未来实践的意义。随后邀请患者填写PROMs问卷，以收集有关其术后经验的信息。结果完成了155个PREMs问卷。超过98％的患者报告说他们感到自己参与了治疗，他们的疼痛和焦虑得到了很好的管理，他们以合适的语言收到了信息，他们感到有能力提出问题。随后，八十七（56％）位患者完成了PROMs问卷。十二（14％）人表示，他们在接受治疗后需要帮助，而两人（2％）需要接受进一步的手术。六十三（72％）名患者报告称他们在两周内达到了正常的功能/外表。结论大多数患者在整个旅程中都获得了积极的体验。我们得出的结论是，PREM和PROM可用于对服务提供进行基准测试和管理。有开发用于牙科环境的综合措施的空间。六十三（72％）名患者报告称他们在两周内达到了正常的功能/外表。结论大多数患者在整个旅程中都获得了积极的体验。我们得出的结论是，PREM和PROM可以用于对服务提供进行基准测试和管理。有开发用于牙科环境的综合措施的空间。六十三（72％）名患者报告称他们在两周内达到了正常的功能/外表。结论大多数患者在整个旅程中都获得了积极的体验。我们得出的结论是，PREM和PROM可以用于对服务提供进行基准测试和管理。有开发用于牙科环境的综合措施的空间。

更新日期：2020-01-24

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