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Characteristics of aggressive incidents in emergency primary health care described by the Staff Observation Aggression Scale - Revised Emergency (SOAS-RE).
BMC Health Services Research ( IF 2.7 ) Pub Date : 2020-01-13 , DOI: 10.1186/s12913-019-4856-9
Grethe E Johnsen 1 , Tone Morken 1 , Valborg Baste 1 , Knut Rypdal 2 , Tom Palmstierna 3 , Ingrid Hjulstad Johansen 1
Affiliation  

BACKGROUND Workplace violence in emergency primary health care is prevalent, but longitudinal studies using validated assessment scales to describe the characteristics of workplace violence in these settings are lacking. The aim of the present study was to determine the characteristics of aggressive incidents in emergency primary health care clinics in Norway. METHODS Incidents of workplace violence were reported with the Staff Observation Aggression Scale - Revised Emergency (SOAS-RE). The study was conducted in ten emergency primary health care clinics over a period of one year. RESULTS A total of 320 aggressive incidents were registered. The mean overall SOAS-RE score for reported aggressive incidents was 9.7 on a scale from 0 to 22, and 60% of the incidents were considered severe. Incidents of verbal aggression accounted for 31.6% of all reported incidents, threats accounted for 24.7%, and physical aggression accounted for 43.7%. Verbal aggression was most often provoked by long waiting time. Physical aggression was most often provoked when the patient had to go through an involuntary assessment of health condition. Almost one third of the aggressors were females, and nurses were the most frequent targets of all aggression types. No differences in psychological stress were found between types of aggression. CONCLUSIONS This study shows that workplace violence in emergency primary health care clinics is a severe problem. Patterns in provocation and consequences of aggressive incidents can be used to improve our understanding of and prevention and follow-up procedures of such incidents.

中文翻译:

员工观察攻击量表-紧急修订版(SOAS-RE)描述了紧急初级卫生保健中侵略性事件的特征。

背景技术在紧急情况的初级卫生保健中普遍存在工作场所暴力,但是缺乏使用经过验证的评估量表描述这些场所中工作场所暴力特征的纵向研究。本研究的目的是确定挪威急诊基层医疗诊所中侵略性事件的特征。方法用《工作人员观察侵略量表-紧急情况修订版》(SOAS-RE)报告工作场所暴力事件。这项研究在一年内在十家急诊基层医疗诊所进行。结果总共记录了320起侵略性事件。从0到22的级别,所报告的侵略性事件的平均总体SOAS-RE评分为9.7,并且60%的事件被认为是严重的。言语侵略事件占31。在报告的所有事件中,有6%构成威胁,占24.7%,而身体侵略则占43.7%。长时间的等待最常引起言语侵略。当患者不得不对健康状况进行非自愿评估时,最容易引起身体攻击。几乎三分之一的侵略者是女性,而护士是所有侵略类型中最频繁的目标。攻击类型之间的心理压力没有差异。结论这项研究表明,在急诊基层医疗诊所中,工作场所的暴力行为是一个严重的问题。挑衅和侵略性事件后果的模式可用于增进我们对此类事件的理解以及预防和后续程序。7%。长时间的等待最常引起言语侵略。当患者不得不对健康状况进行非自愿评估时,最容易引起身体攻击。几乎三分之一的侵略者是女性,而护士是所有侵略类型中最频繁的目标。攻击类型之间的心理压力没有差异。结论这项研究表明,在急诊基层医疗诊所中,工作场所的暴力行为是一个严重的问题。挑衅和侵略性事件后果的模式可用于增进我们对此类事件的理解以及预防和后续程序。7%。长时间的等待最常引起言语侵略。当患者不得不对健康状况进行非自愿评估时,最容易引起身体攻击。几乎三分之一的侵略者是女性,而护士是所有侵略类型中最频繁的目标。攻击类型之间的心理压力没有差异。结论本研究表明,在急诊基层医疗诊所中,工作场所暴力是一个严重的问题。挑衅和侵略性事件后果的模式可用于增进我们对此类事件的理解以及预防和后续程序。当患者不得不对健康状况进行非自愿评估时,最容易引起身体攻击。几乎三分之一的侵略者是女性,而护士是所有侵略类型中最频繁的目标。攻击类型之间的心理压力没有差异。结论这项研究表明,在急诊基层医疗诊所中,工作场所的暴力行为是一个严重的问题。挑衅和侵略性事件后果的模式可用于增进我们对此类事件的理解以及预防和后续程序。当患者不得不对健康状况进行非自愿评估时,最容易引起身体攻击。几乎三分之一的侵略者是女性,而护士是所有侵略类型中最频繁的目标。攻击类型之间的心理压力没有差异。结论这项研究表明,在急诊基层医疗诊所中,工作场所的暴力行为是一个严重的问题。挑衅和侵略性事件后果的模式可用于增进我们对此类事件的理解以及预防和后续程序。结论这项研究表明,在急诊基层医疗诊所中,工作场所的暴力行为是一个严重的问题。挑衅和侵略性事件后果的模式可用于增进我们对此类事件的理解以及预防和后续程序。结论这项研究表明,在急诊基层医疗诊所中,工作场所的暴力行为是一个严重的问题。挑衅和侵略性事件后果的模式可用于增进我们对此类事件的理解以及预防和后续程序。
更新日期:2020-01-13
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