Language can hinder or facilitate the ability of an organization to learn from events. Language has a strong influence on the assignment of causality, particularly when it is used to identify humans as the agents of action. Research has shown that the ascription of agency to an event is subjective and affected by the culture, biases, and spoken language of the observer. This paper suggests that linguistic framing and shortcuts can affect many aspects of accident investigation and, in some instances, may lead to undeserved blame and punishment of assumed human agents. This may create an artificial stopping point for inquiry, which can affect the ability of an organization to learn from events and create a safer working environment.

中文翻译：

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事故调查中的代理语言：为什么语言在从事件中学习很重要

语言会阻碍或促进组织从事件中学习的能力。语言对因果关系的分配有很大的影响，特别是当语言被用来确定人类是行动的推动力时。研究表明，代理人对事件的归属是主观的，并受观察者的文化，偏见和口头语言的影响。本文认为，语言框架和捷径可能会影响事故调查的许多方面，并且在某些情况下可能会导致应有的人员行为受到应有的谴责和惩罚。这可能会为查询提供一个人为的停止点，这可能会影响组织从事件中学习并创建更安全的工作环境的能力。