The improvement of public services is an important public policy objective, and several approaches have been proposed and implemented across all levels of government to achieve this goal. A recent policy in Florida (FL) fosters collaboration between local and state governments by allowing local tax collector (TC) offices to receive and support applications for the state’s concealed weapons (CW) license program. We use 80,020 application records to estimate process improvements brought about by this policy. Our analysis shows that by using TCs, the time for the application to be processed was one third the time it needed via mail and about 3% at the regional office. The likelihood of errors in applications and supporting documents decreased significantly. The policy, therefore, has improved the effectiveness of the CW licensing service in FL. Similar initiatives can be adopted by government entities facing bottlenecks in permitting or licensing processes.

中文翻译：

---

评估雇用当地税收征管员改善佛罗里达州州级许可计划结果的影响。

改善公共服务是一项重要的公共政策目标，为实现该目标，已经在各级政府中提出并实施了几种方法。佛罗里达州（FL）最近的一项政策通过允许地方税收征管机构（TC）接收和支持该州的隐藏武器（CW）许可证计划的申请，促进了地方政府与州政府之间的合作。我们使用80,020个应用程序记录来评估此策略带来的流程改进。我们的分析表明，通过使用TC，处理申请的时间是邮寄所需时间的三分之一，而在区域办事处大约为3％。申请和支持文件中出现错误的可能性大大降低。因此，该政策提高了FL中CW许可服务的有效性。