Emotional intelligence (EI) contributes to good performance and well-being in jobs that involve frequent interpersonal contact. However, as EI is composed of self- and other-focused dimensions, it remains unclear which dimensions are responsible for better performance and well-being. We hypothesized that other-focused EI dimensions in particular relate to task performance, whereas self-focused EI dimensions relate to employees' subjective stress and physiological responses to emotional job demands. We asked Dutch secretaries (N = 110) to professionally respond to five emotionally demanding work-related phone calls. The secretaries' skin conductance levels were recorded during the calls, and the secretaries had to indicate their stress levels after each call. Two independent raters coded the secretaries' effectiveness and the number of emotion regulation attempts during the phone calls. The results showed that other-focused emotion regulation was positively related to only one of the task performance indicators during three phone calls. In line with the hypotheses, self-focused emotion appraisal was negatively related to the secretaries' subjective stress levels after all the phone calls. Self-focused emotion regulation was positively related to the secretaries' skin conductance levels during all but one of the phone calls. This outcome suggests that self-focused EI dimensions decrease the subjective experience of stress but are accompanied by physiological costs, whereas other-focused emotion regulation may be positively but weakly related to task performance in emotionally demanding contexts. (PsycINFO Database Record (c) 2018 APA, all rights reserved).

中文翻译：

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以自我为重点的情绪智力的后果：不是所有的阳光和玫瑰。

情绪智力（EI）有助于在涉及频繁人际交往的工作中表现良好和幸福。但是，由于EI由自我关注和其他关注的维度组成，因此尚不清楚哪个维度负责更好的性能和幸福感。我们假设其他关注的EI维度尤其与任务绩效相关，而自我关注的EI维度与员工的主观压力和对情绪化工作需求的生理反应有关。我们要求荷兰秘书（N = 110）对五个与工作有关的情感要求很高的电话做出专业回应。在通话期间记录秘书的皮肤电导水平，并且秘书必须在每次通话后指出他们的压力水平。两位独立的评估员为秘书们编码 通话期间的有效性和情绪调节尝试次数。结果表明，在三个电话中，其他专注于情绪的调节仅与一项任务绩效指标成正相关。与假设相一致，在所有电话通话后，以自我为中心的情绪评估与秘书的主观压力水平呈负相关。在一个电话之外的所有电话中，以自我为中心的情绪调节与秘书的皮肤电导水平呈正相关。这一结果表明，以自我为中心的EI维度可以减少压力的主观体验，但伴随着生理上的代价，而在情绪高要求的情境中，以其他为中心的情绪调节可能与任务执行成正相关，而与它们的执行相关。（PsycINFO数据库记录（c）2018 APA，