Knowledge about cabin crew fatigue associated with ultra-long range (ULR) flights is still limited. Current ULR scheduling for cabin crew is therefore predominantly based on flight crew data. Cabin crews' views on fatigue, and their strategies for mitigating it, have seldom been sought. To better understand the causes and consequences of cabin crew fatigue, semi-structured focus group discussions were held. Thematic analysis was undertaken with data from 25 cabin crew. Participants indicated that the consequences of fatigue are twofold, affecting 1) cabin crew health and wellbeing and 2) safety (cabin, passenger and personal) and cabin service. While the primary causes of fatigue were sleep loss and circadian disruption, participants also identified other key factors including: insufficient rest, high workload, the work environment, a lack of company support, and insufficient fatigue management training. They highlighted the importance of sufficient rest, not only for obtaining adequate recovery sleep but also for achieving a work-life balance. They also highlighted the need for company support, effective communication, and management's engagement with cabin crew in general. We recommend that priority is given to fatigue management training for cabin crew, which may also enhance perceived company support and assist with achieving a better work-life balance.

中文翻译：

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机舱人员的疲劳风险管理：定性研究对公司支持和充足休息对于工作与生活平衡的重要性。

关于与超远程（ULR）航班相关的机组人员疲劳的知识仍然有限。因此，当前对机组人员的ULR调度主要基于机组人员数据。很少寻求机舱乘务员对疲劳的看法以及缓解疲劳的策略。为了更好地了解机组人员疲劳的原因和后果，举行了半结构性焦点小组讨论。对来自25名机组人员的数据进行了主题分析。与会者指出，疲劳的后果是双重的，影响到1）机组人员的健康和福祉，以及2）安全（客舱，乘客和个人）和客舱服务。尽管造成疲劳的主要原因是睡眠不足和昼夜节律紊乱，但参与者还确定了其他关键因素，包括：休息不足，工作量大，工作环境，缺乏公司支持，疲劳管理培训不足。他们强调了充足休息的重要性，不仅要获得充足的恢复睡眠，而且要达到工作与生活的平衡。他们还强调了总体上需要公司支持，有效沟通以及管理层与机组人员的互动的需要。我们建议优先考虑对乘务员进行疲劳管理培训，这也可能会增强公司的支持感，并有助于实现更好的工作与生活平衡。与乘务员的交流。我们建议优先考虑对乘务员进行疲劳管理培训，这也可能会增强公司的支持感，并有助于实现更好的工作与生活平衡。与乘务员的交流。我们建议优先考虑对乘务员进行疲劳管理培训，这也可能会增强公司的支持感，并有助于实现更好的工作与生活平衡。