Many health care providers, with a variety of trainings, counsel clients on quitting smoking on a day-to-day basis. In their clinical practice, they draw from and adapt guidelines and research-based strategies to fit individual client situations and challenges. Designers of technologies to support quitting smoking can learn from these real world practices to create tools that better adapt to individual differences. We present findings from interviews with 28 providers with diverse experiences in smoking cessation counselling. Through analysis of their individualization strategies, challenges, and perceptions of technology, we find that providers: (1) individualize context appropriate coping strategies by involving clients in brainstorming, (2) emphasize the need to support nicotine withdrawal in clients, (3) mitigate social triggers and mediate social support for clients, and (4) need to navigate dependencies with other providers for managing medications and comorbid health conditions of clients. With this empirical understanding, we extend the discussion on the design of technology to support quitting smoking, highlight current barriers to individualization, and suggest future opportunities to address these barriers.

中文翻译：

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实践经验教训：设计工具以促进个性化戒烟支持。

许多接受过各种培训的医疗保健提供者每天为客户提供戒烟建议。在临床实践中，他们借鉴并调整指南和基于研究的策略，以适应个别客户的情况和挑战。支持戒烟的技术设计者可以从这些现实世界的实践中学习，以创建更好地适应个体差异的工具。我们展示了对 28 名在戒烟咨询方面拥有不同经验的提供者的采访结果。通过分析他们的个性化策略、挑战和对技术的看法，我们发现提供者：（1）通过让客户参与头脑风暴来个性化适合情境的应对策略，（2）强调支持客户尼古丁戒断的必要性，（3）减轻社交触发因素并为客户调解社会支持，(4) 需要解决与其他提供者的依赖关系，以管理客户的药物和共病健康状况。有了这种实证理解，我们扩展了对支持戒烟的技术设计的讨论，强调了当前个体化的障碍，并提出了解决这些障碍的未来机会。