Digitalisation has great potential to reduce costs, improve access and enhance user experience. However, it could also increase inequality, with some people struggling to access and use digital services. It is important to understand who is likely to be excluded in this way and why. This can help to identify groups at particular risk of digital exclusion, inform efforts to overcome the barriers, and develop more inclusive digital services. This paper introduces a set of five linked datasets examining a range of user factors affecting the use of digital services. The datasets focus on the use of digital mobility services, but the data is useful in understanding the use of other digital services as well. The user factors considered include technology access, use and competence and attitudes towards digital technology. The datasets were the results of surveys in five European regions and countries (Germany, Italy, Barcelona Metropolitan Area, Flanders and the Netherlands). Samples were taken of the adult (age 16+) population with a total of 3,454 participants.

数字化在降低成本、改善访问和增强用户体验方面具有巨大潜力。然而，这也可能加剧不平等，导致一些人难以获取和使用数字服务。重要的是要了解谁可能会以这种方式被排除在外以及原因。这有助于识别面临数字排斥的特定风险的群体，为克服障碍的努力提供信息，并开发更具包容性的数字服务。本文介绍了一组五个链接的数据集，研究了影响数字服务使用的一系列用户因素。这些数据集重点关注数字移动服务的使用情况，但这些数据对于了解其他数字服务的使用情况也很有用。考虑的用户因素包括技术获取、使用和能力以及对数字技术的态度。该数据集是对欧洲五个地区和国家（德国、意大利、巴塞罗那大都市区、佛兰德斯和荷兰）的调查结果。对成人（16 岁以上）人群进行了样本采集，共有 3,454 名参与者。