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An investigation of the asymmetric relationships between service quality attributes and customer engagement: a three-factor theory approach
Journal of Hospitality Marketing & Management ( IF 12.5 ) Pub Date : 2024-03-11 , DOI: 10.1080/19368623.2024.2327077 Tahir Albayrak 1 , Özgür Davras 2 , Meltem Caber 1 , Josip Mikulić 3
Journal of Hospitality Marketing & Management ( IF 12.5 ) Pub Date : 2024-03-11 , DOI: 10.1080/19368623.2024.2327077 Tahir Albayrak 1 , Özgür Davras 2 , Meltem Caber 1 , Josip Mikulić 3
Affiliation
The antecedents of customer engagement have been extensively examined in marketing and management literature since it is vital for the firm performance. Researchers have long assumed that relations...
中文翻译：
服务质量属性与客户参与度之间不对称关系的研究：三因素理论方法
客户参与的前因已在营销和管理文献中得到广泛研究，因为它对公司绩效至关重要。研究人员长期以来一直认为关系...
更新日期：2024-03-14
中文翻译：
服务质量属性与客户参与度之间不对称关系的研究：三因素理论方法
客户参与的前因已在营销和管理文献中得到广泛研究，因为它对公司绩效至关重要。研究人员长期以来一直认为关系...
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