Building on recent research that challenges the notion that norm violations in online discussions are inherently detrimental, this study relies on a distinction between incivil and intolerant user comments and investigates how online users perceive and react to these distinct forms of antinormative discourse online. Conducting a preregistered factorial survey experiment with a nationally representative sample of n = 964 German online users, we presented participants with manipulated user comments that included statements associated with incivil (profanity; attacks toward arguments) and intolerant discourse (offensive stereotyping; violent threats). The results show that intolerant statements consistently lead to higher perceptions of offensiveness and harm to society as well as an increased intention to delete the comment containing the statement, whereas incivil statements do not. An exploratory multiverse analysis further suggests that these effects remain robust across a variety of analytical decisions.

中文翻译：

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对不文明和不宽容的用户评论的不同看法和反应

基于最近的研究挑战在线讨论中违反规范的行为本质上是有害的这一概念，本研究依赖于不文明和不宽容的用户评论之间的区别，并调查在线用户如何看待这些不同形式的反规范在线话语并做出反应。我们对 n = 964 名德国在线用户的全国代表性样本进行了预注册因子调查实验，我们向参与者展示了被操纵的用户评论，其中包括与不文明（亵渎；对争论的攻击）和不宽容的话语（冒犯性刻板印象；暴力威胁）相关的陈述。结果表明，不宽容的言论始终会导致对社会的冒犯和危害的更高认知，以及删除包含该言论的评论的意愿增加，而不文明的陈述则没有。探索性多元宇宙分析进一步表明，这些影响在各种分析决策中仍然稳健。