Purpose

This study aims to fill the gap in collaboration culture improvement by designing an information-sharing system as an enabler to support the forming dimensions of the collaboration process in previous studies. The authors propose the appropriate system to eliminate the collaboration culture gaps between the related functional units based on in-process interaction learning in a business process outsourcing company.

Design/methodology/approach

This study employed action research (AR) based on soft systems methodology (SSM) with a system thinking approach, in which the authors and process actors design the agreed information-sharing system by involving the process actors in identifying the initial problem situation as well as validating the conceptual model through discussions and designing the expected system.

Findings

This study discovers that SSM-based AR is a suited method for designing a system that supports the formation of collaboration culture among actors in the digital service creation process by learning user perceptions and expectations in order to obtain their commitment to empower the proposed system.

Originality/value

In addition to providing a system to minimize the lack of collaboration culture, this study contributes to the academic literature by offering a new way of planning and designing in a system development methodology using soft systems approaches to understand user perceptions, expressing user interaction in a conceptual model and validating it and defining agreed activities to obtain the best design according to user expectations.

中文翻译：

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设计信息共享系统以改善协作文化：数字服务创建过程中的软系统方法论

目的

本研究旨在通过设计一个信息共享系统作为支持先前研究中协作过程形成维度的推动者来填补协作文化改进方面的空白。作者提出了适当的系统，以消除基于业务流程外包公司的流程内交互学习的相关功能单元之间的协作文化差距。

设计/方法论/途径

本研究采用基于软系统方法（SSM）和系统思维方法的行动研究（AR），其中作者和流程参与者通过让流程参与者参与识别初始问题情况以及通过讨论和设计预期系统来验证概念模型。

发现

这项研究发现，基于 SSM 的 AR 是一种适合设计系统的方法，该系统通过学习用户的感知和期望来支持数字服务创建过程中参与者之间协作文化的形成，以获得他们对授权所提议系统的承诺。

原创性/价值

除了提供一个系统来最大限度地减少协作文化的缺乏之外，这项研究还通过在系统开发方法中提供一种新的规划和设计方式，使用软系统方法来理解用户的感知，以概念化的方式表达用户交互，从而为学术文献做出了贡献。模型并验证它并定义商定的活动，以获得根据用户期望的最佳设计。