Able-bodied, and increasingly people with disabilities, represent a key audience for mega-events; occasions that act as crucibles where social problems endemic to host destinations can be exposed and tackled through targeted social policy. Drawing on the social model of disability, the paper examines how Japan utilised Tokyo 2020 as a field configuring event to disrupt systems of ableist thinking and tackle physical and attitudinal barriers restricting Persons with Disabilities (PwD) to accessible tourism. Qualitative evidence reveals national commitments to relegitimise, improve accessibility for - and acceptance toward - PwD in Japanese society, through transformations to the built environment, national awareness, and educational campaigns in the build up to Tokyo 2020. An over-emphasis on physical as opposed to social structural change mean negative attitudes often persist, where disability remains stigmatised, leading to PwD immobility and social exclusion. Our policy recommendations and managerial implications, alongside research directions attend to this disability-attitude gap.

身体健全的人，以及越来越多的残疾人，是大型活动的主要观众；充当熔炉的场合，可以通过有针对性的社会政策来暴露和解决东道国特有的社会问题。借鉴残疾的社会模型，本文研究了日本如何利用东京 2020 作为现场配置事件来破坏能力者思维系统并解决限制残疾人 (PwD) 无障碍旅游的身体和态度障碍。定性证据表明，日本社会致力于通过改造建筑环境、国民意识和教育活动，在 2020 年东京奥运会之前重新合法化、提高对残疾人的可及性和接受度。过分强调身体而不是社会结构变化意味着消极态度往往会持续存在，残疾仍然是污名化的，导致 PwD 行动不便和社会排斥。我们的政策建议和管理影响，以及研究方向都涉及到这一点残疾态度差距。