The restaurant franchise business has recently experienced worldwide growth. Despite the popularity of franchise brands in the hospitality industries, few studies have focused on franchise-employee behavior. Therefore, this study examines how the personality traits of restaurant franchise employees influence job-related outcomes. Specifically, the relative effects of extraversion, agreeableness, conscientiousness, openness to experience, and emotional stability on employee job orientation, job performance, and citizenship behavior were examined. Employee responses were collected via an online survey. The results of partial least squares structural equation modeling indicate the relative effects of employee personality traits on job performance. For instance, employee agreeableness and conscientiousness both led to positive job outcomes. Multi-group analyses showed differences in employee behavior between limited service and full-service restaurant settings. This study makes valuable theoretical and practical contributions that are potentially beneficial to the franchise restaurant sector.

餐厅特许经营业务最近经历了全球增长。尽管特许经营品牌在酒店业很受欢迎，但很少有研究关注特许经营员工的行为。因此，本研究探讨了餐厅特许经营员工的人格特质如何影响与工作相关的结果。具体而言，研究了外向性、宜人性、尽责性、经验开放性和情绪稳定性对员工工作取向、工作绩效和公民行为的相对影响。员工的回答是通过在线调查收集的。偏最小二乘结构方程模型的结果表明了员工人格特质对工作绩效的相对影响。例如，员工的宜人性和尽责性都会带来积极的工作成果。多组分析显示有限服务和全方位服务餐厅设置之间的员工行为差异。这项研究做出了有价值的理论和实践贡献，可能对特许经营餐厅行业有益。