Purpose

This paper aims to analyze factors based on organizational knowledge management (KM; transactional memory systems and knowledge-oriented leadership [K-OL]) that help firms to mitigate conflicts based on task management at work, with the aim to improve their innovation capabilities (IC). The knowledge-based view of the firm, conflict management theory and cognitive collective engagement theory have been used to build a model of relationships that connects the development of positive KM contexts and management of dysfunctional conflict with IC improvement.

Design/methodology/approach

Data survey collected from inland hotel establishments in Spain is used to test seven hypotheses by means of structural equations modeling, applying the partial least squares technique. Direct, indirect and mediating relationships between variables are examined from the structural path model.

Findings

The results confirm that, as expected, IC improve when K-OL and transactive memory systems (TMSs) are properly implemented by hotel establishments, which leads them to reduce negative effects of task management conflict (TMC). Significant direct effects are found between the key variables of the study and also a significant indirect effect between K-OL and IC through TMS reinforcement and the mitigation of TMC.

Practical implications

This paper provides useful ideas for hotel managers about how to improve KM contexts in their establishments while avoiding TMC. Efforts devoted to creating those contexts by hotel establishments are shown to be effective to improve their IC and create competitive advantages.

Originality/value

The analysis of IC improvement by studying TMC mitigation had not been researched to date by the KM literature. The consideration and testing of a model that integrates KM-related tools such as K-OL and TMS to avoid TMC in the hotel industry is the main contribution of this study.

中文翻译：

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通过知识管理工具解决酒店机构的任务管理冲突：对创新能力的影响

目的

本文旨在分析基于组织知识管理（KM；事务性记忆系统和知识导向型领导[K-OL]）的因素，这些因素可以帮助企业减轻基于工作任务管理的冲突，以提高其创新能力（我知道了）。基于知识的公司观、冲突管理理论和认知集体参与理论已被用于建立一个关系模型，该模型将积极的 KM 环境的发展和功能失调冲突的管理与 IC 改进联系起来。

设计/方法/途径

从西班牙内陆酒店机构收集的数据调查用于通过结构方程建模、应用偏最小二乘法来检验七个假设。从结构路径模型检查变量之间的直接、间接和中介关系。

发现

结果证实，正如预期的那样，当酒店机构正确实施 K-OL 和交互记忆系统 (TMS) 时，IC 会得到改善，从而减少任务管理冲突 (TMC) 的负面影响。在研究的关键变量之间发现了显着的直接影响，并且通过 TMS 强化和 TMC 的缓解在 K-OL 和 IC 之间也发现了显着的间接影响。

实际影响

本文为酒店经理提供了关于如何在避免 TMC 的同时改善其机构中的 KM 环境的有用想法。酒店机构致力于创造这些环境的努力被证明可以有效地提高他们的 IC 和创造竞争优势。

原创性/价值

迄今为止，KM 文献尚未研究通过研究 TMC 缓解来分析 IC 改进。考虑和测试集成 KM 相关工具（如 K-OL 和 TMS）以避免酒店业 TMC 的模型是本研究的主要贡献。