Research on street-level bureaucracy argues that factors such as stress and burnout affect the behaviors of street-level bureaucrats toward clients. At the same time, the literature on administrative burdens argues that citizens face a series of costs when they experience policy implementation as onerous. We draw on both literatures to theorize ways in which street-level bureaucrats' behavioral responses to stress states may influence client experiences of administrative burden. Using a multilevel dataset of unemployment counselors and unemployment benefit recipients from 53 departments of a Danish unemployment insurance fund, we find that stress states among counselors are positively associated with benefit recipients' experiences of both learning costs, compliance costs, and experiences of autonomy loss. We conclude by discussing limitations and practical implications. In particular, we call for research into how street-level bureaucrat characteristics influence client experiences of administrative burden.

中文翻译：

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基层官员的压力是否与客户的行政负担经历有关？对丹麦失业部门的多层次研究

对基层官僚机构的研究认为，压力和倦怠等因素会影响基层官僚对客户的行为。与此同时，有关行政负担的文献认为，当公民经历政策执行的繁重时，他们将面临一系列成本。我们利用这两篇文献来理论化街头官僚对压力状态的行为反应可能影响客户行政负担体验的方式。使用来自丹麦失业保险基金 53 个部门的失业咨询师和失业救济金领取者的多级数据集，我们发现咨询师的压力状态与救济金领取者的学习成本、合规成本和自主权丧失经历呈正相关。我们最后讨论了局限性和实际影响。我们特别呼吁研究街道官僚特征如何影响客户的行政负担体验。