This study examines the impact of an intervention focused on lean thinking and knowledge sharing. The intervention involves the transfer of information from efficient private organizations to public agencies to improve bureaucratic procedures. Specifically, we analyze the effectiveness of the Knowledge for Results (K4R) program in improving the efficiency of public agencies in Colombia. Our research provides two examples that demonstrate the positive impact of this particular form of lean thinking on operational efficiency. The first example shows that K4R reduces the time required by local ombudsman offices to process petitions from citizens. The second example shows that K4R reduces the time that oncology patients spend in emergency clinics before they can check out from hospitalization. These improvements are quantitatively significant, resulting in efficiency gains ranging from 25 to 40 percent compared with pre-program levels.

中文翻译：

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哥伦比亚公共机构的成果和效率知识

本研究探讨了专注于精益思维和知识共享的干预措施的影响。干预措施包括将信息从高效的私人组织转移到公共机构，以改善官僚程序。具体来说，我们分析了知识促成果 (K4R) 计划在提高哥伦比亚公共机构效率方面的有效性。我们的研究提供了两个例子，证明了这种特殊形式的精益思维对运营效率的积极影响。第一个例子表明，K4R 减少了当地监察员办公室处理公民请愿书所需的时间。第二个例子表明，K4R 减少了肿瘤患者在出院之前在急诊室花费的时间。这些改进在数量上具有显着意义，与计划前的水平相比，效率提高了 25% 至 40%。