Purpose

This paper aims to study the dimensions and subdimensions of humanitarian supply chain resilience through the case of an non-governmental organization (NGO) logistics organization facing the international COVID-19 pandemic.

Design/methodology/approach

The methodology of this empirical research paper is based on a qualitative study using semistructured interviews with key actors of the Médecins Sans Frontières Logistique (MSF Log), NGO during the COVID-19 crisis in 2020 and 2021.

Findings

The data analysis highlighted four main dimensions of humanitarian supply chain resilience: organizational capacity, collaboration, flexibility and humanitarian culture. The transversal importance of the information system and that of the humanitarian culture were also pointed out. Furthermore, the authors have identified the subdimensions of each dimension; these subdimensions further elaborate the main dimension and provide a more detailed understanding of the concept. These dimensions require both proactive and reactive actions to be effective. Finally, based on these empirical results, a conceptual model of humanitarian supply chain resilience is proposed.

Research limitations/implications

Additionally, further research can be done to explore the impact of digital technologies on the humanitarian supply chain resilience and how these technologies can be used to improve the resilience of humanitarian supply chains. Additionally, future research can also be conducted to explore how to measure the resilience of humanitarian supply chains and how to develop methods to improve the resilience of these supply chains.

Practical implications

The dimensions and subdimensions of resilience that have been highlighted may provide a guide for managers to target their actions, both responsively and proactively, to act on resilience over time when facing a crisis such as an international pandemic.

Originality/value

The value of this research is linked to the findings that result not only from literature about resilience but are also founded on an empirical and qualitative study of an NGO logistics organization facing an international crisis. The research provides an in-depth understanding of the practical application of supply chain resilience in a humanitarian context and the specific challenges and opportunities that arose during the COVID-19 pandemic for MSF Log. It also highlights the importance of information systems and humanitarian culture in maintaining the supply chain resilience. The findings of this research can be used as a guide for other humanitarian organizations to improve their supply chain resilience in times of crisis.

中文翻译：

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应急供应链弹性的维度和子维度：以 COVID-19 大流行期间无国界医生后勤组织为例

目的

本文旨在通过一个非政府组织 (NGO) 物流组织面临国际 COVID-19 大流行的案例，研究人道主义供应链弹性的维度和子维度。

设计/方法/途径

本实证研究论文的方法基于一项定性研究，该研究使用半结构化访谈在 2020 年和 2021 年 COVID-19 危机期间对非政府组织 Médecins Sans Frontières Logistique (MSF Log) 的主要参与者进行访谈。

发现

数据分析突出了人道主义供应链弹性的四个主要方面：组织能力、协作、灵活性和人道主义文化。还指出了信息系统和人道主义文化的横向重要性。此外，作者还确定了每个维度的子维度；这些子维度进一步阐述了主要维度，并提供了对该概念的更详细的理解。这些维度需要主动和被动行动才能有效。最后，基于这些实证结果，提出了人道主义供应链弹性的概念模型。

研究局限性/影响

此外，还可以开展进一步研究，探索数字技术对人道主义供应链弹性的影响，以及如何利用这些技术提高人道主义供应链的弹性。此外，未来的研究还可以探索如何衡量人道主义供应链的弹性，以及如何开发方法来提高这些供应链的弹性。

实际影响

突出显示的弹性的维度和子维度可能会为管理人员提供指导，使其在面对国际大流行等危机时，以响应性和主动性的方式采取行动，以随着时间的推移对弹性采取行动。

原创性/价值

这项研究的价值与研究结果有关，这些研究结果不仅来自有关复原力的文献，而且还建立在对面临国际危机的非政府组织物流组织的实证和定性研究的基础上。该研究深入了解供应链弹性在人道主义背景下的实际应用，以及 COVID-19 大流行期间为 MSF Log 带来的具体挑战和机遇。它还强调了信息系统和人道主义文化在维持供应链弹性方面的重要性。这项研究的结果可以作为其他人道主义组织在危机时期提高供应链弹性的指南。