With the growing use of video chat in daily life, it is critical to understand how visual communication channels affect interpersonal relationships. A potentially important feature that distinguishes video chats from face-to-face interactions is the communicators’ ability to see themselves during the interaction. Our purpose was to determine the effects of self-viewing on the process and outcome of a workplace confrontation. A dyadic experiment with two (self-viewing vs. no self-viewing) conditions was conducted using multi-instruments (self-report, physiological arousal, eye-tracking). Results showed that self-viewing reduced self-evaluation, which subsequently reduced solution satisfaction. Self-viewing also impaired one’s ability to assess their partner’s attitude and lowered partner evaluation. Although self-viewing decreased negative emotional expressions, the effect on conversation tone varied depending on the role an individual played. The overall negative impacts of self-viewing ability have significant implications for the appropriate implementation of a computer-mediated channel for enhancing one’s experience when having a difficult conversation.

中文翻译：

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人际工作对话中视频聊天中自我观看的效果

随着日常生活中视频聊天的使用越来越多，了解视觉交流渠道如何影响人际关系至关重要。将视频聊天与面对面交互区分开来的一个潜在重要特征是通信者能够在交互过程中看到自己。我们的目的是确定自我观察对工作场所对抗过程和结果的影响。使用多种仪器（自我报告、生理唤醒、眼动追踪）进行了具有两种（自我观察与非自我观察）条件的二元实验。结果表明，自我观察减少了自我评价，从而降低了解决方案的满意度。自我观察也削弱了一个人评估伴侣态度的能力，并降低了对伴侣的评价。尽管自我观察减少了负面情绪表达，但对谈话语气的影响因个人所扮演的角色而异。自我观察能力的总体负面影响对于适当实施以计算机为媒介的渠道以增强一个人在进行困难对话时的体验具有重要意义。