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Talking to Machines About Personal Mental Health Problems
JAMA ( IF 63.1 ) Pub Date : 2017-10-03 , DOI: 10.1001/jama.2017.14151
Adam S. Miner 1 , Arnold Milstein 2 , Jefferey T. Hancock 3
Affiliation  

Gabby is a “racially ambiguous female in her midforties.”1 A software program designed to help patients with chronic pain and depression, Gabby has many “siblings” that already converse directly with millions of patients in the United States and globally about their mental health. Advances in machine learning, digital assistants, and natural language processing support such personal health conversations between machines and patients. Conversational artificial intelligence is the term used to describe this new capability. Gabby is a conversational agent, a software program that uses conversational artificial intelligence to interact with users through voice or text. Conversational agents are different from other software programs because they converse directly with people, and some data suggest that people respond to them psychologically as though they are human.2 Clinicians have contemplated the use of conversational agents in mental health care for decades, especially to improve access for underserved populations. Optimism is growing that conversational agents can now be deployed in mental health to automate some aspects of clinical assessment and treatment. For example, the conversational agent Ellie interviews people about mental health–related symptoms. In a

中文翻译:

与机器谈论个人心理健康问题

Gabby 是“四十多岁的种族模棱两可的女性。”1 一个旨在帮助慢性疼痛和抑郁症患者的软件程序,Gabby 的许多“兄弟姐妹”已经直接与美国和全球数百万患者就他们的心理健康进行了交谈. 机器学习、数字助理和自然语言处理方面的进步支持机器与患者之间的此类个人健康对话。对话式人工智能是用来描述这种新功能的术语。Gabby 是一个会话代理,一种使用会话人工智能通过语音或文本与用户交互的软件程序。会话代理与其他软件程序不同,因为它们直接与人交谈,一些数据表明,人们在心理上对他们做出反应,就好像他们是人类一样。2 几十年来,临床医生一直在考虑在心理健康护理中使用对话代理,特别是为了改善服务不足的人群的获取。人们越来越乐观地认为,会话代理现在可以部署在心理健康中,以实现临床评估和治疗的某些方面的自动化。例如,对话代理 Ellie 就心理健康相关症状采访人们。在一个 对话代理 Ellie 就心理健康相关症状采访人们。在一个 对话代理 Ellie 就心理健康相关症状采访人们。在一个
更新日期:2017-10-03
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