Purpose This study aims to explore how different decision-making logics (DML) and organizational learning (OL) styles are used and combined by project managers to navigate the complexities of Digital Servitization (DS) and Digital Service Innovation (DSI) projects. Specifically, the research shows the impact and interplay between the two managerial levers OL and team-level DML, and how these influence

Purpose This study aims to assess the influence of Industry 4.0 (I4.0) technologies using the resource-based view (RBV) framework to examine the impact of new-age enterprises. It means to investigate the impact of different resources on competitive advantages’ steering toward the contemporary business environment. Design/methodology/approach The paper investigates the critical success factors (CSFs)

Purpose Supply chains are facing several challenges due to disruptions and changing situations such as COVID-19 and the need for increased levels of resilience is more important than ever. This paper focuses on exploring the impact of artificial intelligence (AI) on supply chain resilience (SCR) through a review of the existing literature. To address the gap of AI on SCR, this study focused on answering

Purpose The transition from internal combustion engine (ICE) vehicles to electric vehicles (EVs) is a complex process influenced by the interplay of technical, social and economic factors. This study aims to identify the socio-technical factors shaping the transition from ICE vehicles to EVs and to propose plausible transition pathways within the Indonesian context. Design/methodology/approach The

Purpose Generative Artificial Intelligence (Gen-AI) has provided new opportunities and challenges in using educational environments for students’ interaction and knowledge acquisition. Based on the expectation–confirmation theory, this paper aims to investigate the effect of different constructs associated with Gen-AI on engagement, satisfaction and word-of-mouth. Design/methodology/approach We collected

Purpose Digitalization in precision agriculture incorporates state-of-the-art digital technologies. The transformation requires manufacturers to launch digital platforms and services. As a result, innovation ecosystems emerge. In turn, digital technologies introduce novelty into innovation processes. This socio-technical transition is critical to understanding Digital Service Innovation (DSI). Thus

Purpose This study focuses on case studies to identify the antecedents to the effective use of business intelligence (BI). For decades, research has shown that post-adoption behaviour has a critical role in the success of technology adoption. Efforts have been drawn beyond intention and adoption point to the effective use of technology. In the case of BI adoption, its nature of discretional use adds

Purpose This study aims to determine the extent to which the textile industry considers ecological issues in the supplier evaluation process by examining the relationships between environmental and operational criteria. Design/methodology/approach The supplier evaluation process within the industry was examined using the Fuzzy DEMATEL-based Analytic Network Process (FDANP) hybrid method. Criterion

Purpose In this paper, we propose and test a conceptual model of how the psychological constructs of immersion, cognitive load (CL) and perceived autonomy (PA) relate to the performance of users at cybersecurity games. Design/methodology/approach We test the proposed model through an experimental study of 208 participants who play a cybersecurity game and answer a survey. We use structural equation

Purpose E-commerce companies use manipulative user interface (UI) designs known as dark patterns to influence customer decisions over internet platforms. Although dark patterns are known to annoy users and erode customer trust, e-commerce companies continue to use them heavily. Therefore, this study identifies and ranks the factors that motivate e-commerce companies to use dark patterns. Design/methodology/approach

Purpose This paper aims to explore the evolution of the electric vehicles (EVs) supply chain eco-system from the lens of economy, enterprises, environment and strategy. The paper highlights the opportunities and gaps in the supply chains of EVs and further explores the evolution of the EV supply chain in the context of Asia, and other developing regions, which are transitioning towards sustainable

Purpose The impact of enterprise social media (ESM) on employees is not always beneficial. The constant connectivity of ESM can trigger emotional issues, threatening employees' psychological states. This study aims to explore the potential risks of ESM usage on thriving at work by examining how ESM usage affects thriving and for whom this relationship is amplified. Design/methodology/approach Drawing

Purpose Industry 4.0 (I4.0) technologies are pivotal in enhancing supply chain resilience (SCRES). The extant literature identifies multiple antecedents of SCRES. However, the holistic impact of I4.0 technologies on all the antecedents of SCRES has not been rigorously studied. Practising managers have a limited understanding of the interrelationship of these technologies and their impact on each SCRES

Purpose This study aims to explore the factors that influence the development of big data analytics capabilities (BDAC) in organizations, an area that has received limited attention in the academic literature. Design/methodology/approach Employing partial least squares structural equation modeling, this research scrutinizes the interconnections between various antecedents and BDAC. Notably, it examines

Purpose This research aims to uncover how the adoption process of a mobile payment solution unfolds in its local use. We examined micro-enterprises’ adoption of UPI-based payment system in India. Design/methodology/approach We employed an ethnographic approach to study the micro-entrepreneurs’ daily practice and adopted a relational ontology to conduct an “in-practice” enquiry of the UPI payment adoption

Purpose Enterprise Risk Management (ERM) is a strategy and approach that enables organizations to manage risk strategically from a systems standpoint. The ERM assists businesses in structuring their systems to generate strategic flexibility (SF), which leads to increased firm performance (FP) through strategic enterprise management (IS-SEM) and strategic momentum (SM). Design/methodology/approach The

Purpose Manufacturing enterprises have started to offer the “outcome” derived from machines with the help of outcome-based contracts (OBCs). Offering OBCs leads to benefits such as increased revenues, stronger customer relationships and sustainability. However, implementing OBCs requires critical capabilities. Existing literature has focused on identifying these necessary capabilities, but the prioritization

Purpose Metaverse is one of the decade’s most exciting and transformative technological innovations. While the metaverse holds immense promise, it has potential risks and dark sides. This research aims to investigate and identify the crucial dark dimensions associated with the metaverse platforms. Design/methodology/approach Employing a qualitative phenomenological methodology, the authors interviewed

Purpose To remain competitive in an unpredictable environment where the complexity and frequency of cybercrime are rapidly increasing, a cyber resiliency strategy is vital for business continuity. However, one of the barriers to improving cyber resilience is that security defense and accident recovery do not combine efficaciously, as embodied by emphasizing cyber security defense strategies, leaving

Purpose The research aims to explore the dynamic relationship between digital service innovation (DSI), artificial intelligence (AI) and business performance (BPer) in service-based models with a focus on how AI-enhanced insights from service use and customer feedback can strengthen business strategies. The aims are to show that DSI and AI are key to driving growth and efficiency in the digital economy

Purpose The drive for digitalisation has increased the scope of cyber threats which can exploit the growing footprint of information and communication technology infrastructure supporting modern societies. Despite substantial interest and efforts in researching and building organisational cyber resilience, the resulting body of work is heterogeneous and has yet to reach maturity. This paper aims to

Purpose The prevailing conceptualization of information system (IS) capabilities, rooted in the resource-based view (RBV) framework, tends to focus on unique firm resources. In the digital age, as emphasized by dynamic capabilities (DC), resource reconfiguration is critical in maintaining strategic advantage. This paper focuses on big data analytics capabilities (BDAC) from a DC perspective to present

Purpose The recent pandemic (COVID-19) and the continuous ICT advancements have resulted in increased levels of technostress. On this basis, the present work tried to explore how technostress influences employees’ turnover intention with the mediation of work-exhaustion. Deploying the theoretical lens of job demands-resources theory, the authors also aim to investigate the part that positive psychological

Purpose The purpose of this study is to extract factors enabling the digital car sharing enterprises' supply chain resilience (SCR), to interpret different factor prioritizations in terms of industry representatives’ assessments and specialties, and to discuss the results by applying and comparing different ranking techniques. Design/methodology/approach To achieve the purpose, the factors were identified

Purpose The disconnect between producers and consumers is a fundamental issue causing irregularities, inefficiencies and leakages in the agricultural sector, leading to detrimental impacts on all stakeholders, particularly farmers. Despite the potential benefits of Metaverse technology, including enhanced virtual representations of physical reality and more efficient and sustainable crop and livestock

Purpose The current research delves into how different cues in messages (such as argument quality, usefulness and informativeness) and cues related to the source (such as credibility and expertise) contribute to the perceived credibility of electronic word-of-mouth (eWOM). The investigation also explores whether source cues influence the overall impact of message cues. Design/methodology/approach This

Purpose This study aims to establish a robust evaluation framework for suppliers within the automotive supply chain, specifically in the stamping sector. The primary objectives are to elucidate the performance criteria of suppliers, identify indicators and scales for measuring these criteria and find the importance of the criteria. Design/methodology/approach The evaluation framework comprises a criteria

Purpose The purpose of this study is to establish a synthetic group decision framework based on the Pythagorean fuzzy (PF) set to select the optimal medicine cold chain logistics provider (MCCLP). Fierce market competition makes enterprises must constantly improve every link in the process of enterprise sustainable development. The evaluation of MCCLP in pharmaceutical enterprises is an important link

Purpose This study builds on a conceptual model by integrating AI features – Perceived intelligence (PIN) and anthropomorphism (PAN) – while extending expectation confirmation theory (ECT) factors – interaction quality (IQU), confirmation (CON), and customer experience (CSE) – to evaluate the continued intention to use (CIU) of AI-enabled digital banking services. Design/methodology/approach Data were

Purpose The purpose of this study is to examine how existing supply chain finance challenges confronting SMEs are affected by the emergence of smart fintech providers. In so doing the paper aims at uncovering critical role of fintech service provision in SCF and associated mechanisms that affect the SCF partners. Design/methodology/approach An in-depth case study approach has been applied in this study

Purpose This study employs an interpretivist approach to investigate how blockchain technology can transform the remittance industry. Design/methodology/approach We collected data from blockchain experts with extensive experience, compellingly demonstrating the revolutionary impact of blockchain technology on the remittance sector. Findings Despite experiencing rapid growth, the global remittance sector

Purpose This research looks into the revolutionary potential of Industry 5.0, healthcare, sustainability and the metaverse, with a focus on the transformation of healthcare firms through cutting-edge technologies such as artificial intelligence (AI) and Internet of Things (IoT). The study emphasizes the significance of sustainability, human-machine collaboration and Industry 5.0 in the development

Purpose This review study aims to explore the prevalent paradoxes in digital transformation (DTN) of business and provide insights on how businesses can effectively navigate them. Design/methodology/approach The study conducts a systematic literature review, utilizing findings from a bibliometric analysis. A sample of 229 articles published in top-tier journals, retrieved from the Scopus database,

Purpose The study aims to synthesize existing knowledge and proposes a research framework for building a resilient supply chain (SC) through artificial intelligence (AI) technology. It also identifies existing literature gaps and paves the way for a future research agenda. Design/methodology/approach A systematic literature review has been carried out to identify the peer-reviewed articles from Scopus

Purpose This research has been carried out to study the impact of critical success factors (CSFs) on successful project management of projects in the manufacturing sector. These success factors will pave the way for the successful completion of projects for the manufacturing sector. CSFs play a vital role in the timely conclusion of projects in any organization. For the projects to be successful certain

Purpose The research aims to understand the co-existence of nimbleness and resilience in a continuous digital transformation, along with the dynamic capabilities needed to balance the challenges of their co-existence. Design/methodology/approach The current study draws on dialogical action design research (D-ADR) to investigate interactions among practitioners and executives. Data are collected from

Purpose Several studies have shown that economic shock and crisis trigger companies to move forward innovatively. This paper aims to compliment this research topic by investigating how SMEs activate their organization resilience to adapt to changes generated by a crisis, with specific focus on how digitalization is used as an opportunity on this road. COVID-19 pandemic provided the context to investigate

Purpose The purpose of this study is to examine the extent to which a firm is able to leverage its information system (IS) innovativeness to improve supply chain resilience through developing and employing its analytics capability. It further considers how this mediating effect of analytics capability can be enhanced by internal and external integration. Design/methodology/approach Building on the

Purpose Despite the relevance of how enterprise architecture (EA) contributes to organizational performance in contemporary digital technology-driven strategic renewal, little is known about the position of EA artifacts. Therefore, this study aims to build an integrative model of EA artifact-enabled EA value supplemented with a research agenda to enhance our understanding further. Design/methodology/approach

Purpose Through the lens of resource-based view (RBV), knowledge-based view (KBV) and DCV, this paper aims to investigate the relationship of entrepreneurial leadership (EL) on the project success (PS) and further examines the mediating effect of knowledge infrastructure capability (KIC), knowledge-based dynamic capability (KBDC) and Big data analytic capability (BDAC). Design/methodology/approach

Purpose Blood availability is critical for saving lives in various healthcare services. Ensuring blood availability can only be achieved through efficient management of the blood supply chain (BSC). A key component of the BSC is bloodmobiles, which are responsible for a significant portion of blood donation collections. The most crucial factor affecting the efficacy of bloodmobiles is their location

Purpose This study aimed to examine the role of big data analytics capabilities (BDAC) in fostering organizational innovation capabilities and, consequently, in achieving economic, social and environmental sustainability. Design/methodology/approach Through the lens of dynamic capability theory, this study surveyed 115 hotels using purposive sampling to gain in-depth insights regarding the factors

Purpose The main aim of this study is to explore the relationship between information system flexibility and dynamic capabilities to build sustainable and net zero supply chains under the influence of environmental dynamism. Design/methodology/approach We have formulated a self-administered survey, with 359 participants contributing responses. Prior to delving into foundational assumptions, such as

Purpose This study aims to investigate the relationship between strategy intent (product-service innovation intention) and outcome (product-service innovation outcome), and the role that external sources of innovation play in influencing this relationship. Design/methodology/approach Using data obtained from the community innovation survey, we apply a logit regression to a sample of 1,419 Portuguese

Purpose This study aims to explore the key challenges and drawbacks of smart contracts (SCs) and how they impact digital resilience within small and medium enterprises (SMEs). Whilst this type of technology is seen as a step forward in terms of traceability, transparency and immutability to increase digital resilience, we argue that it should be approached with trepidation. Design/methodology/approach

Purpose Machine learning (ML) analytical tools are increasingly being considered as an alternative quantitative methodology in management research. This paper proposes a new approach for uncovering the antecedents behind product and product–service innovation (PSI). Design/methodology/approach The ML approach is novel in the field of innovation antecedents at the country level. A sample of the Equatorian

Purpose In the reduction of food waste and the provision of food to the hungry, food banks play critical roles. However, as they are generally run by charitable organisations that are chronically short of human and other resources, their inbound logistics efforts commonly experience difficulties in two key areas: 1) how to organise stocks of donated food, and 2) how to assess the donated items quality

Purpose The global prevalence of social media and its potential to cause polarization are highly debated and impactful. The previous literature often assumes that the ideological bias of any media outlet remains static and exogenous to the polarization process. By studying polarization as a whole from an ecosystem approach, the authors aim to identify policies and strategies that can help mitigate

Purpose In a fast-paced and hypercompetitive environment, organizational members are awash with paradoxes where they are forced to accomplish opposing goals simultaneously (“both/and”) instead of choosing one over the other (“either/or”). The literature has acknowledged paradox as a common type of contradiction in managing information and information technology (IT), but few studies have investigated

Purpose The purpose of this paper is to provide an integrative picture of the state of the art of the literature on digitalisation of small and medium-sized enterprises (SMEs) as an enabler for their internationalisation process and as a comprehensive view of the specific domains impacted by digital technologies as well as their repercussions on the international outreach. Design/methodology/approach

Purpose This study aimed to improve the financing credit evaluation for small and medium-sized real estate enterprises (SMREEs). A financing credit evaluation model was proposed, and a blockchain-driven financing credit evaluation framework was designed to improve the transparency, credibility and applicability of the financing credit evaluation process. Design/methodology/approach The design science

Purpose This research aims to specialise in the investigation of risk management for service-oriented manufacturing supply chains via two stages, highlighting its differences from manufacturing. The research article is commenced by executing an encyclopedic review of earlier research to ascertain the distinctive traits of service-oriented manufacturing supply chains and identify prevalent risks. Secondly

Purpose Despite the wide research and discussion on international performance, innovation and digital resilience dimensions of enterprises, the investigation and understanding of their interrelations seem to be limited. The purpose of this study is to identify the influential factors affecting the mentioned dimensions, determine the causal relationships among these identified factors and finally evaluate

Purpose The study aims to investigate how enterprise information systems strategies-enabled strategy-making (ISS-SM) influences organizational agility (OA) via the mediated role of IT-enabled dynamic capabilities (ITDC) under environmental dynamism (ED). The study also investigates natural country moderation associated with the business context of the countries where the respondents are located might

Purpose This study has two main objectives. First, to examine the indirect effects of digital platform capability and digital resilience on digital transformation (DT) outcomes for small- and medium-sized enterprises (SMEs), and second, to investigate how digital business model maturity influences these indirect effects. Design/methodology/approach The study adopts a quantitative design and collects

Purpose The authors explore the impact of an emerging technology, blockchain technology, on diverse governance mechanisms and sustainable supply chain practices and how its relationships with the linkage of these elements. Design/methodology/approach The methodology incorporates a literature review and a qualitative empirical analysis of the Electronic Product Environmental Assessment Tool (EPEAT)

Purpose Food manufacturing supply chain systems are the most relevant wheels of the world economy since they provide essential products supporting daily life. Nevertheless, various supply inefficiencies have been reported to compromise food safety in different regions. Sustainable supplier management and digitalization practices have become cornerstone activities in addressing these shortcomings. Therefore

Purpose This study aims to examine the relative effectiveness of functional and financial remedies in influencing customers' negative coping responses in the event of a data breach. It also uncovers the different mediating roles played by customers' feelings of anger and fear in the process of data breach recovery. This study thus differs from the literature, which has primarily focused on the impact

Purpose To co-create value through dynamic collaborations, enterprises and their suppliers need to orchestrate the integration of complementary resources when providing business services. As such enterprises' strategic decision to apply a plural sourcing strategy to establish dynamic collaborations with their suppliers implies that both in-house and outsourced business services should be bundled into

Purpose The collection and use of personal medical information for mobile health (mHealth) service raise significant privacy concerns. In this context, this study aims to explore the privacy paradox and its impact from the perspective of paradox resolution. Design/methodology/approach Based on social support theory and privacy calculus theory, this study first studies the effect of social support on