Purpose To co-create value through dynamic collaborations, enterprises and their suppliers need to orchestrate the integration of complementary resources when providing business services. As such enterprises' strategic decision to apply a plural sourcing strategy to establish dynamic collaborations with their suppliers implies that both in-house and outsourced business services should be bundled into

Purpose The collection and use of personal medical information for mobile health (mHealth) service raise significant privacy concerns. In this context, this study aims to explore the privacy paradox and its impact from the perspective of paradox resolution. Design/methodology/approach Based on social support theory and privacy calculus theory, this study first studies the effect of social support on

Purpose This research study aims to identify and rank the most substantial barriers to implementing green supply chain management (GSCM) in the Vietnamese agriculture industry. Design/methodology/approach The Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) techniques have been employed for this work to rank the critical GSCM barriers. The rankings were determined based on

Purpose Big data analytics (BDA) plays a crucial role in understanding customer behavior through Customer Relationship Management (CRM), especially in a rapidly changing business environment. This paper investigates the direct effect of BDA use on market performance, besides the mediating effect through Big Data-enabled CRM strategies adoption (e.g. customization and personalization). The paper also

Purpose Along with technology-based ecosystems, healthcare start-ups are expanding multi-fold. On the other hand, underlying uncertainties pose several challenges for these health-tech enterprises at macro-meso-micro level, influencing their business circumstances and profitability. The current study aims to comprehend the macro-, meso- and micro-level barriers that make it difficult for enterprises

Purpose A food delivery app (FDA) is a technological advancement connecting restaurants and consumers, making it possible to deliver food home conveniently. The current study seeks to identify the factors affecting consumers' continuance intention and sharing intention toward the FDA in the USA and Canada using an integrated framework built using trust transfer theory and a variety of constructs.

Purpose This paper aims to examine the dynamism of causal relationships among cloud computing (CC) adoption factors in the Indian context, considering the perspectives of both the cloud adopter and cloud provider. Design/methodology/approach The case-study method has been used to understand the dynamics among the factors. Using data from specific cases in India, causal loop diagrams (CLDs) have been

Purpose The enormous amount of waste generated and the scarcity of natural resources worldwide have encouraged societies and industries to adopt the Circular Supply Chain (CSC) concept. With a focus on zero-waste generation, Circular Economy (CE) mimics the ecosystem cycle as an alternative to the traditional linear economic model. This paper aims to investigate the evolution of research themes in

Purpose In the era of new technological revolution, seeking to survive and guarantee business sustainability in their digital internationalization, enterprises choose to become environmentally oriented. The need for new green business models has become evident in recent years, and enterprises offer green services in creative and eco-friendly ways. However, does the display of a green label on hotels'

Purpose Many organizations struggle to utilize security-as-a-service (SecaaS) advantages effectively, thus challenging the assumption that adopting the SecaaS model will necessarily lead to post-adoption satisfaction. This research paper draws on the organizational mindfulness theory and investigates the factors that lead to satisfaction with SecaaS. Design/methodology/approach The key informant-based

Purpose The purpose of this research study was to understand the simultaneous competitive and social gains of machine learning (ML) and artificial intelligence (AI) usage in organizations. There was a knowledge hiatus regarding the contribution of the deployment of ML and AI technologies and their effects on organizations and society. Design/methodology/approach This study was grounded on the dynamic

Purpose This study aims to examine how different hospitals utilize social media to communicate risk information about COVID-19 with the communities they serve, and how hospitals' social media messaging (firm-generated content and their local community's responses (user-generated content) evolved with the COVID-19 outbreak progression. Design/methodology/approach This research proposes a healthcare-specific

Purpose This study aims to examine the factors (Stimuli) enhancing perceived utilitarian, social and conditional values (Organisms) of social commerce (s-commerce) platforms and their impact on small and medium enterprises’ (SMEs’) behavioral intention (Response) to adopt s-commerce. Design/methodology/approach Survey data were gathered from 304 Indian SMEs using s-commerce platforms. Data were analyzed

Purpose The primary objective of this study is to investigate the application of blockchain technology (BCT) in the agri-food supply chain, focusing on traceability and food safety. Design/methodology/approach The study employed a semi-structured interview method with representatives from the cherry supply chain to evaluate their awareness and acceptance of BCT's impact. Additionally, the analytic

Purpose This study aims to ground the assessment of the various costing perspectives associated with the dynamics of processed food supply chains (FSCs), for questing the avenues of profitability within a food processing enterprise. Design/methodology/approach This study underpins the development of the relation hierarchical model, binding the cluster of the key costing enactors, with the various incurred

Purpose The research aims to investigate the changing skills required for international entrepreneurship (IE) and the awareness of these skills among students and professionals in four European countries. The study intends to investigate students' and professionals' perceptions of entrepreneurial skills and the potential for educational programs to improve their awareness of these skills. Design/methodology/approach

Purpose Central banks from more than 100 countries, representing 95% of the global financial output, are studying Central Bank Digital Currencies (CBDCs). CBDCs can potentially enable safe, efficient and inexpensive cross-border and cross-currency payments in today's interconnected financial system. However, a critical factor influencing their expansion is cross-border interoperability. Therefore,

Purpose This article aims to examine the impact of multiple suppliers on competitive advantage by exploiting digital capabilities. Design/methodology/approach The author propose a structural equation model with the adopted measure from the literature. Hence, the study conducted an online survey in Indonesia with 450 qualified respondents involving managers and owner-managers. Findings The results indicate

Purpose This paper aims to examine how interfirm transactional and relational assets drive firm performance (FP) in digitally integrated supply chains. Design/methodology/approach The authors combine the Transaction Cost Economics (TCE) and Relational Exchange Theory (RET) frameworks to hypothesize that FP will be a function of Asset Specificity (AS), Digital Technology Usage (DTU) and Collaborative

Purpose The author explores the challenges to implementation of Industry 5.0 in the manufacturing sector, considering the developing economy context and studying the causal relationships among factors using an advanced causal modelling technique, the Grey Influence Analysis (GINA). The challenges were further classified based on importance and their influencing power. Design/methodology/approach The

Purpose Proactive risk assessment suggests that risk assessment should emphasize the consequences that it might cause and the opportunities it might create for firms. Hence, this study aims to validate risk impact on supply chain performance in the context of the Vietnamese construction sector. Also, a complex network, in which multiple risk factors mutually affect, impede or promote each other, is

Purpose The purpose of this paper is to develop a theoretical model that explains the impact of big data analytics capabilities (BDAC) on company's supply chain innovation capabilities and sustainable supply chain performance. BDAC is represented through two dimensions of big data technological capabilities (BDTC) and big data personal capabilities (BDPC). Moreover, the relationships between BDTC and

Purpose The purpose of this study is to explore how big data analytics (BDA) as a potential information technology (IT) innovation can facilitate the retail logistics supply chain (SC) from the perspective of outbound logistics operations in the United Kingdom. The authors' goal was to better understand how BDA can be integrated to streamline SCs and logistical networks by using the technology, organisational

Purpose The survival and growth of the ready-made garments (RMGs) sectors in Bangladesh depend on sustainable supply chain performance (SSCP). The purpose of this study is to analyse the effects of Internet of Things (IoT), supply chain collaboration and ethical sensitivity on SSCP. Also, supply chain dynamism was tested as a moderator. Design/methodology/approach The framework of this study has been

Purpose As e-commerce has expanded rapidly, online shopping platforms have become widespread in India and throughout the world. Product return, which has a negative effect on the E-Commerce Industry's economic and ecological sustainability, is one of the E-Commerce Industry's greatest challenges in light of the substantial increase in online transactions. The authors have analyzed the purchasing patterns

Purpose Drawing upon a systematic literature review in new technology, innovation transfer and diffusion theories, and from interviews with technology leaders in digital transformation programs in the US Oil & Gas (O&G) industry, the authors explore the relationships among O&G industry dynamics, organization's absorptive capacity and resource commitment for new digital technology adoption-implementation

Purpose This study aims to uncover and develop explicit knowledge of existing smart communities (SCs) to guide services and business solutions for enterprises and serve community users in a well-thought-out manner. These sagacious frameworks will assist in analyzing trends and reaching out to pre-existing setups with different degrees of expertise. Design/methodology/approach A systematic overview

Purpose This study aims to fill the gap in collaboration culture improvement by designing an information-sharing system as an enabler to support the forming dimensions of the collaboration process in previous studies. The authors propose the appropriate system to eliminate the collaboration culture gaps between the related functional units based on in-process interaction learning in a business process

Purpose The aim of this study is, from the perspective of artisan entrepreneurship, to trace and analyse the artisan's profile in the sustainable development of low population density cross-border territories, using the quintuple helix innovation model. Design/methodology/approach Ten semi-structured interviews were conducted with cultural and traditional artisans to achieve the proposed objective

Purpose The study examines how firms may transform big data analytics (BDA) into a sustainable competitive advantage and enhance business performance using BDA. Furthermore, this study identifies various resources and sub-capabilities that contribute to BDA capability. Design/methodology/approach Using classic grounded theory (GT), resource-based theory and dynamic capability (DC), the authors conducted

Purpose In the digital age, emerging technologies have affected every industry. Information and communications technology and digital technologies have transformed traditional supply chains into smart and more resilient ones, enabling effective management of challenges. Given the importance of the two topics, namely sustainable supply chain management and Industry 4.0 in supply chain management, on

Purpose Due to the unprecedented disruptions in business operations, many organisations are turning to Cloud ERP implementation to ensure employees can access real-time business information from anywhere, enabling the continuity of business activities. As a result, over the past decades, literature on Cloud ERP implementation has seen significant growth across different subject areas. This paper aims

Purpose Artificial intelligence (AI) is the most progressive commodity among current information system applications. In-house development and sales of beneficial products are difficult for many software development and service companies (SDSCs). SDSCs have some implicit concerns about implementing AI software development due to the complexity of AI technology; they require an evaluation framework

Purpose Grounded on the resource-based and dynamic capability views and the contingency theories, this study examines the direct and indirect effects of web technology training (WTT) and web-enabled transaction use (WTU) on business performance (BPE) through internal supply chain integration (ISCI) and supplier supply chain integration (SSCI). Design/methodology/approach Based on survey data collected

Purpose In the uncertain business environment, the supply chains are under pressure to balance routine operations and prepare for adverse events. Consequently, this research investigates how artificial intelligence is used to enable resilience among supply chains. Design/methodology/approach This study first analyzed the relationship among different characteristics of AI-enabled supply chain and how

Purpose While business intelligence and analytic (BIA) systems have been developed by large corporations around the world, micro-, small- and medium-sized enterprises (MSMEs) have recently paid attention and deployed BIA adoption, particularly during the Covid-19 pandemic disruption. This study sheds light on how MSMEs adopt the BIA systems and then proposes a framework for the BIA adoption process

Purpose The purpose of this study is to use empirical data to examine the hierarchical impact of the Internet of things capability on supply chain integration (SCI), supply chain capability (SCC) and firm performance (FP) in the UK retail industry. Design/methodology/approach A deductive approach was employed to carry out this research. Structural equation modelling (SEM) was performed using the partial

Purpose The authors analysed the operations of two synchronised channels by focusing on “buy online and return in store” (BORS) strategies in fast-fashion retail by investigating internal and external factors affecting this omnichannel strategy. Design/methodology/approach The authors apply a combination of techniques to identify the BORS factors. Firstly, a strengths, weaknesses, opportunities and

Purpose Green building (GB) maintenance is increasingly accepted in the construction industry, so it can now be interpreted as an industry best practice for maintenance planning. However, the performance competency and design knowledge of the practice's building control instrument process can be affected by its evaluation and the information management of building information modelling (BIM)–based

Purpose Supply chain integration (SCI) dominates supply chain strategy and is receiving increasing academic attention. The purpose of this paper is to provide a systematic review of the knowledge trajectory and structure of the SCI field. Design/methodology/approach Based on 3,533 papers extracted from the Web of Science (WoS), this paper adopts the main path analysis (MPA) method to detect three distinct

Purpose This study aims to explore the mediating role of digital technologies-based supply chain integrating (SCI) strategies on the agri-supply chain performance (SCP) and firm performance (FP). This research has introduced recently emerged digital technologies such as Internet of Things (IoT). Further, based on theoretical support and an extensive literature review, this research has proposed some

Purpose The decision-making to outsource and select the most suitable global manufacturing outsourcing partner (MOP) is complex and uncertain due to multiple conflicting qualitative and quantitative criteria as well as multiple alternatives. Vagueness and variability exist in ratings of criteria and alternatives by group of decision-makers (DMs). The paper provides a novel Stochastic Fuzzy (SF) method

Purpose The current study aims to structure the existing knowledge about organizational agility from the information systems (IS) capabilities view and synthesizes how agility is enabled by big data analytics (BDA). Design/methodology/approach This study performs a systematic literature review with the lens of IS capabilities view and provides an integrative framework that represents how BDA improves

Purpose Job market shifts, such as workforce mobility and aging societies, cause the exit of knowledgeable personnel from organizations. The ensuing knowledge loss (K-loss) has broad negative effects. This study analyzes the knowledge management literature on K-loss published from 2000 to 2021 and identifies fruitful directions for future research. Design/methodology/approach The authors conduct a

Purpose This study explores features that impact consumers' purchase intention through artificial intelligence (AI), because it is believed that through artificial intelligence, consumers' intention to purchase grows significantly, especially in the retail sector, whereby retailers provide lucrative offers to motivate consumers. The study develops a theoretical framework based on media-richness theory

Purpose Small and medium enterprises (SMEs) significantly contribute to economic growth, development, exports and employment of the nations. To maintain competitiveness in today's market, SMEs must explore and identify enablers to enhance their digital transformation process. This paper aims to shed light on some essential enablers SMEs can use to implement digital resilience successfully. Design/

Purpose The purpose of this paper is to investigate the impact of cloud computing (CC) on supply chain management (SCM). Design/methodology/approach The paper is conceptual and based on a literature review and conceptual analysis. Findings Today, digital technology is the primary enabler of supply chain (SC) competitiveness. CC capabilities support competitive SC challenges through structural flexibility

Purpose The purpose of this study is to examine how the pandemic impacted on business-to-business (B2B) cooperation and coordination, as well as on firms' financial and operational performance, from the B2B context in the era of knowledge economy. Design/methodology/approach With the help of social network theory, coordination theory and existing literature, a theoretical model was developed conceptually

Purpose In the age of Industry 4.0 (I4.0), digital technologies (DTs) and the technologies' application in supply chain activities have become more important. On the other hand, global pressures for corporate social responsibility in the sustainable production of products are increasing. Accordingly, the purpose of this research is to develop and validate an instrument to measure the impact of digital

Purpose The current gap between the required and available artificial intelligence (AI) professionals poses significant challenges for organisations and academia. Organisations are challenged to identify and secure the appropriate AI competencies. Simultaneously, academia is challenged to design, offer and quickly scale academic programmes in line with industry needs and train new generations of AI

Purpose The purpose of this paper is to ensure the anonymity and security of health data and improve the integrity and authenticity among patients, doctors and insurance providers. Simulation and validation algorithms are proposed in this work to ensure the proper implementation of the distributed system to secure and manage healthcare data. The author also aims to examine the methodology of Wireless

Purpose Drawing on a dynamic capability view, this study develops a decision support model that determines the most suitable configuration of strategies and challenges to adopt additive manufacturing (AM) to expedite digital transformation and performance improvement of the surgical and medical device (SMD) supply chain. Design/methodology/approach To investigate the research objective, a multi-method

Purpose While the idea of the resilience of information systems security exists, there is a lack of research that conceptualizes, defines and specifies a way to measure it as a dynamic capability. Drawing on relevant cybersecurity and dynamic capabilities literature, this study aims to define Information Systems Security Resilience (ISSR) as a “dynamic capability of a firm to respond to, and recover

Purpose Effective educational methods are critical for successfully training future supply chain talent. The paper proposes a fuzzy multi-criteria decision-making model to evaluate and select the best educational method for tomorrow's supply chain leaders integrating skill development priorities in an uncertain environment. Design/methodology/approach The Grounded theory scheme is used to identify

Purpose In response to the COVID-19 pandemic, many employees had to switch to remote work. While some adjusted successfully to this transition, others have struggled. Leveraging information systems (IS) to adjust to major exogenous shocks is called digital resilience. The purpose of this paper is to understand what we can learn about employees' digital resilience from externally enforced transitions

Purpose In this study, the authors examine artificial knowledge as a fundamental stream of knowledge management for sustainable and resilient business models in supply chain management (SCM). The study aims to provide a comprehensive overview of artificial knowledge and digitalization as key enablers of the improvement of SCM accountability and sustainable performance towards the UN 2030 Agenda. D

Purpose Digital technologies, digitalised consumers and the torrent of customer data have been transforming marketing practice. In discussing such trends, existing research has either focussed on the skills marketers need or broad-based approaches such as agile methods but has given less consideration to just how such skills or approaches might be developed and used in marketers' day-to-day activities

Purpose Despite the increase in studies focused on analyzing the potential of big data analytics capability (BDAC) as a driver of product and process innovation, it is still necessary to understand how the use of insights generated by BDAC in innovation may be maximized through articulation with individuals' intellect and other processes involving the assimilation and transformation of knowledge. This

Purpose The humanitarian supply chain (HSC) area is rich with conceptual frameworks with a focus on the importance of information and digital technology (IDT) applications. These frameworks have a limited scope in investigating and prioritizing barriers to IDT adoption in HSCs. The present study thus identifies and prioritizes the barriers to IDT adoption in organizations involved in HSCs. Design/

Purpose With the increasing prevalence of social media in everyday life, scholars have argued the need of exploring enterprise social media (ESM) for workplace outcomes. This study investigates the relationship between ESM use and organizational learning capability (OLC) by focusing on the mediating role of informal learning (INFL) and the moderating role of social capital (SC). Design/methodology/approach