ABSTRACT

The aim of this paper is to study the implications and ethical variables of User-Centered Design (UCD) methods in the design of mobile applications. We carried out a review of the literature on ethics in User-Centered Design within the field of mobile applications. We studied three disciplines that are applied in the design of mobile applications and that include UCD in their definition: Human–Computer Interaction, User Experience, and Design for Behavior Change.

The analysis has allowed us, firstly, to identify different ethical approaches to applying UCD, and secondly, to propose a new tool for analyzing the ethical implications of UCD taking into account two variables: alignment with the user’s interests and will, and the type of influence the design generates. This paper shows that UCD methods are not always used for the benefit of the user, and asserts the ethical responsibility of design processes involving how users interact with mobile technologies as well as the importance of media education so that citizens become technologically responsible.

摘要

本文的目的是研究以用户为中心的设计 (UCD) 方法在移动应用程序设计中的影响和伦理变量。我们对移动应用领域内以用户为中心的设计中的伦理文献进行了审查。我们研究了应用于移动应用程序设计并在其定义中包括 UCD 的三个学科：人机交互、用户体验和行为改变设计。

该分析使我们首先能够确定应用 UCD 的不同伦理方法，其次，提出一种新工具来分析 UCD 的伦理影响，同时考虑两个变量：与用户的兴趣和意愿保持一致，以及影响设计生成。本文表明 UCD 方法并不总是为了用户的利益而使用，并断言涉及用户如何与移动技术交互的设计过程的道德责任以及媒体教育的重要性，以便公民成为技术负责人。