In this article, we present a model for integrating Human Factors/Ergonomics (HFE) into healthcare systems to make them more robust and resilient. We believe that to increase the impact of HFE during and after the Covid-19 pandemic this integration should be carried out simultaneously at all levels (micro, meso, and macro) of the healthcare system. This new model recognizes the interrelationship between HFE and other system characteristics such as capacity, coverage, robustness, integrity, and resilience. We hope that the model will serve as a reference for a giant leap to design and improve the safety and effectiveness of healthcare services from a holistic (systems) perspective.

中文翻译：

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在医疗保健系统中整合人为因素/人体工程学：在 Covid-19 期间将安全性作为一项关键战略的巨大飞跃

在本文中，我们提出了一个将人为因素/人体工程学 (HFE) 集成到医疗保健系统中的模型，以使其更加健壮和有弹性。我们认为，为了在 Covid-19 大流行期间和之后增加 HFE 的影响，这种整合应该在医疗保健系统的各个层面（微观、中观和宏观）同时进行。这种新模型认识到 HFE 与其他系统特性（如容量、覆盖范围、稳健性、完整性和弹性）之间的相互关系。我们希望该模型能够为从整体（系统）角度设计和提高医疗保健服务的安全性和有效性的巨大飞跃提供参考。