Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 1 December 2022
Issue publication date: 9 June 2023
Abstract
Purpose
This study aims to analyze the direct relationship between workplace incivility and employee well-being among frontline hotel employees. Anchoring on affective events theory, this study also analyzes the explanatory role of loneliness and the role of workplace social support as a boundary condition influencing the proposed relationships in the model.
Design/methodology/approach
Responses were collected from 243 frontline hotel employees using established scales in two-time points through survey method. The proposed hypotheses were analyzed using SPSS PROCESS macros.
Findings
The results confirmed the detrimental effect of incivility at work on employee well-being and the mediating role of loneliness at work. This. study has also demonstrated that workplace social support conditions the mediated effect of workplace incivility on employee well-being via loneliness.
Practical implications
This study has vital practical implications for mitigating the adverse effects of workplace incivility on employee well-being through loneliness at work by developing interventions that foster social support among employees. This study also provides directions to reduce workplace incivility and loneliness at work.
Originality/value
This study provides a unique understanding of the consequences of workplace incivility on employee well-being. To the best of the authors’ knowledge, this could be the first study that has established loneliness as a pathway linking workplace incivility and employee well-being. This study results have unique significance in the management of hospitality employees.
Keywords
Citation
Kuriakose, V., Paul V., M.T. and Bishwas, S.K. (2023), "Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India", International Journal of Contemporary Hospitality Management, Vol. 35 No. 7, pp. 2465-2480. https://doi.org/10.1108/IJCHM-01-2022-0142
Publisher
:Emerald Publishing Limited
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